Customer Service Officer
2 weeks ago
QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seekingآ Customer Service Officers for the further expansion of the office in Doha.
With Net Profit of US$2.6 billion in 2013, at a growth rate of 13.7%, QNB has witnessed rapid international expansion over the past few years.
QNB Group operates through its subsidiaries and associate companies in 26 countries providing a comprehensive range of advanced products and services.
The role of the Customer Service Officer is mainly responsible in assisting the Head of Card Customer Service to achieve the set objective and to provide efficient, friendly and quality service to cardholders and merchants.
Your core responsibility is to act as a problem solver for cardholder and merchant by liaising the activities between branches and EBD.
Assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.
Provide training to Customer Care Centre, Branches and DSA's.Recommend change in card processing process to reduce customer complaints and increase satisfaction level.
Responsible for resolving all customer queries related to card issuing or acquiring business.
Avoid delay in responding to customers requests/call
Update comparative pricing structure for all Banks issuing cards in Qatar.
Making sure that credit cardholders statements are delivered on time.
Resolve the queries related to non-receipt of card statements and ensure that timely delivery of e-statements for cardholders.
Compile and present relevant MIS on periodic basis for the Head of Cards, GM Retail Banking and the Group's
University graduate with at least 2 years experience in financial services with a specialization in credit cards business.
About The Company
Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, has an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country with a market share exceeding 45% of banking sector assets.
QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries and associate companies employing about 8,800 staff from 400 branch and offices that is supported by an ATM network that exceeds 800 machines.
آ As part of our accelerated growth we wish to appoint a Officer Merchant & E-AcquiringYou will also lead the theآ signupآ of new merchants and enhance relationships with exisiting merchants. You will be responsible for performing daily merchant acquiring transactions with an objective to maximize profits.
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