Director of Residences

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Rosewood Hotel Group Full time

Job Description:

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  • OVERVIEW/BASIC FUNCTION:
  • Facilitates the efficient operation of the Residences and ensures proper rent and maintenance of the apartments while is driving the financial performances of the department. Serves as a liaison between the hotel and the residents and is also the contact person and resources for all Residents.
  • Supervises Front desk as well as valet operation for the Residence, works within budgeted guidelines established by the property, manages guest activity related hotel functions by monitoring standards.
  • RESPONSIBILITIES:
  • Achieve maximum revenue each month by maintaining the highest possible average rate and occupancy each month.
  • Focus on a 70% sales/revenue activities versus 30% operational duties.
  • Achieve nonrevenue target goals as per Hotel targets and guidelines.
  • Secure proper communication and clear status of the tenants' documents together with the Finance Department.
  • Accountable for the leasing agreement for long and short term contracts.
  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Develop and direct all front office staff, as well as valet through ongoing training programs and daily reiteration of procedures.
  • Coordinate and monitor all guest requests and amenities with corresponding departments.
  • Coordinate deep cleaning schedule and special engineering needs with according departments.
  • Coordinate PRP (perfect room program) with according to departments.
  • Resolve resident complaints and maintenance issues.
  • Provide Concierge Services to Residents, as per established contract.
  • Make regular inspections of grounds including but not limited to landscaping, amenities and common areas.
  • Assist in regular inspection of all apartments to ensure proper maintenance of each unit.
  • Report any emergency to proper authorities.
  • Provide general supervision of the Residence area by being visible and available and by establishing and maintaining good rapport with the residents.
  • Ensure check in and checkout inventories are properly handled.
  • Participate in annual budget for Rooms Division.
  • Select, interview, hire and train staff according to Rosewood standards.
  • Ensure payroll and purchasing budget is maintained as agreed to in the annual budget review.
  • Achieve maximum revenue each month by maintaining the highest possible average rate and occupancy each month.
  • Coordinate with Sale department the leasing agreement for long term contracts.
  • Accompany sales team during the sales calls.
  • All other duties as required.
  • ACCOUNTABILITY:
  • Ensure participation and active cooperation of all associates of Rosewood Doha in conduct of implementing OSHMS applies within the organization.
  • Ensure the chain of command for OSHMS which identifies the roles and responsibilities of individuals to enable clear delegation of duties and accountabilities are in place.
  • Ensure that OSHMS of Rosewood Doha are always updated in line with the relevant legislation.
  • QUALIFICATIONS:
  • Experience: Minimum 3 years hotel experience with two years management experience. Luxury or ultra-luxury experience is preferred.
  • Education: Bachelor's degree in hospitality, hotel management, business or a relevant field of work, or an equivalent combination of education and/or workrelated experience.
  • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and followup; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co workers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.
  • Technical Skills: Basic reservations management knowledge. Basic knowledge of budget figures and maintenance of those figures. Interviewing skills to assess potential new hires. Understanding of guest relations and ability to create a "team" atmosphere. Basic math aptitude. Ability to communicate effectively with guests and staff. Able to read and understand instructions, safety rules, etc.
  • Language: Required to speak, read and write English, with fluency in other languages preferred.
  • Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and coworkers to their understanding.
  • Licenses & Certifications: None required.

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