Guest Service Manager

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full time
  • Attend DailyBriefings
  • Organize & Lead the ConciergeTeam, Valet Parking, Bellman and Drivers to ensure ServiceExcellence
  • Ensure Team Members have currentKnowledge of Hotel Products, Services and Good Knowledge of localareas.
  • Monitor the QMS reports for BellmanEffectiveness
  • Close all Glitches which isrelated to Concierge Department
  • Maintain goodcommunication & working relationships with all Hotelareas
  • Cross checking if extra valets areordered for events and weddings
  • Answerquestions regarding and/or making arrangements for dining,entertainment, sports events, recreation, tours, health and beautyservices, child care, transportation, shopping, floral services,religious worships, and other services
  • Keepaccurate records of all arrangementsmade
  • Answer all questions concerning directionsto hotel facilities, meeting rooms, or events within thehotel
  • Maintain current information andmaterials regarding the hotel facilities and services, and localrestaurants and attractions
  • Monitor guestsdeliveries, messages and guests belongings ensuring they are sentin a timely manner
  • Maintain a thoroughknowledge of the city and all itsattractions


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