Concierge official

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Crew Full time
  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
  • Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Maintain complete knowledge of:
    • all hotel features/services hours of operation.
    • all hotel restaurant food concepts, menu price range, dress code, and ambiance.
    • all hotel room types, numbers/names, layout, appointments, amenities, and locations.
    • all hotel room rates, special packages, and promotions.
    • daily house count and expected arrivals/departures (particularly VIPs).
    • scheduled daily group activities, names, and locations of meeting/banquet rooms.
    • local events, attractions, and holiday schedules.
  • Obtain assigned bank and ensure the accuracy of contracted monies. Keep the bank secure at all times.
  • Meet with the Supervisor/departing Concierge to review business status and follow-up actions.
  • Access all functions of a computer system in accordance with departmental specifications.
  • Set up a workstation with necessary supplies; maintain cleanliness throughout the shift.
  • Legibly complete requisition for additional supplies/materials and submit to Manager.
  • Maintain updated resource materials on all vendors and information to accommodate guest requests.
  • Review the designated in-house guest list and be familiar with guests' names and room locations.
  • Answer department telephone using correct salutations and telephone etiquette.
  • Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.

  • Concierge official

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Crew Full time

    Maintain complete knowledge of andcomply with all departmental policies, service procedures, andstandards.Ensure that standards are maintainedat a superior level on a daily basis.Maintaincomplete knowledge of correct maintenance and use of equipment. Useequipment only as intendedAnticipate guestsneeds, respond promptly, and acknowledge all guests, however...

  • Concierge official

    2 months ago

    Doha, Qatar Crew Full time

    Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.Ensure that standards are maintained at a superior level on a daily basis.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intendedAnticipate guests needs, respond promptly, and acknowledge all guests,...

  • Concierge official

    4 weeks ago

    Doha, Qatar Crew Full time

    Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.Ensure that standards are maintained at a superior level on a daily basis.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intendedAnticipate guests needs, respond promptly, and acknowledge all guests,...