Receptionist - Doha Airport

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Premier Inn Hotels LLC Full time

In this role,
your enthusiasm and energy will shine as you warmly welcome our guests and
assist them throughout the check-in and check-out process. Your down-to-earth
nature will prove invaluable in managing guest expectations within a fast-paced
environment. Your sharp attention to detail ensures that no procedural steps
are overlooked. Handling payments will become second nature, and your
exceptional data entry skills will support the creation of accurate reports.

Main Responsibilities:

  • Greet and extend a warm welcome
    to guests, visitors, and suppliers, while promptly answering telephone calls in
    line with our brand standards.
  • Address guest queries and provide
    information on promotions, room prices, and local activities, ensuring guests
    receive accurate information.
  • Execute payment transactions in
    accordance with established cash handling procedures and process reservations
    and cancellations efficiently and accurately.
  • Identify potential corporate
    leads and cultivate long-term relationships.
  • Encourage online mentions and
    solicit customer feedback.
  • Analyze and comprehend online
    guest feedback, exploring opportunities for improvement.
  • Undertake general office tasks,
    including correspondence, email management, and filing, to ensure the reception
    area operates smoothly.
  • Maintain an appropriate inventory
    of supplies and reception stationery.
  • Effectively liaise with all
    departments to handle guest requests and address complaints for seamless
    service delivery.
  • Ensure the safety of all guests
    in adherence to safety procedures and guidelines.
Requirements
  • Customer-oriented approach.
  • Excellent communication skills.
  • Strong attention to detail.
  • Flexibility and adaptability to
    work under pressure.
  • Ability to work both
    independently and as part of a team.
  • Proactive with exceptional
    organizational skills.
  • Dedication to providing
    exceptional customer service to our guests.

You
must have/be:

  • Minimum of one year of experience
    as a Hotel Receptionist in the Front Office department of a hotel.
  • Familiarity with Opera (PMS).
  • High School Diploma preferred.
  • Proficiency in Arabic language is
    advantageous.

If
you are passionate about hospitality, possess these qualities, and meet the
criteria, we encourage you to apply and be part of our team at Premier Inn
Hotels Middle East. Your journey with us promises to be rewarding and
fulfilling.

Benefits

We provide an
attractive compensation package, including a competitive salary, accommodation,
transportation, comprehensive medical insurance (including dental coverage),
air tickets, and flexible working hours that enable a balanced work-life
lifestyle.

Moreover, at Premier Inn, we take pride in nurturing talent and fostering career growth within our organization. We have numerous success stories of individuals who have evolved and advanced their careers while working with us. If you are dedicated and driven, with aspirations to explore different avenues, we are committed to supporting your professional development.

Our company places a strong emphasis on cultivating a vibrant culture that enhances the experience for both our customers and our team members. This culture is underpinned by our steadfast company values. We seek individuals who not only embrace these values but also possess the passion to embody them in their daily work, always placing the customer at the core of our endeavors.

We aspire for Premier Inn to be a place where talents are honed, and careers are propelled as rapidly as our company grows. Our "promote from within" ethos underscores our commitment to creating a nurturing and engaging environment where our team can excel and deliver outstanding results.

If this resonates with you, and you are ready to be part of an environment that values your contributions and compensates you fairly, we invite you to apply nowand join our exceptional team


#J-18808-Ljbffr

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