Area Director of Information Technology

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Rosewood Hotel Group Full time

Job Description:

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KEY RESPONSIBILITIES
Job summary


Oversees the IT Service Delivery for Rosewood Middle East (covers Doha, Jeddah, Red Sea, Abu Dhabi) and work from Rosewood Doha.

As a member of the senior IT leadership team be responsible for the overall management and performance of IT systems in the assigned area.


Under the business supervision of the Senior Corporate Director - Property Technology and the Hotel/Resort Manager, and within the limits of Rosewood Hotel Group policies and procedures and local requirements, the position is responsible for the supervision of all members of the hotel Information Technology Department and will support property technology leaders within assigned Area.


The Area Director of Information Technology provides strategic leadership, functional guidance and valuable insights to Operations Leaders, Partners, Executive Committee and Department Heads for optimal business decision; Will be responsible for the overall management and performance of IT systems within local hotel and all hotels within assigned Area.

Will implement the Rosewood Information Technology strategy to support the company's strategic objectives; Establishing and executing a people strategy that will cultivate a high-performing technology team who will continue to evolve and stay relevant in the business and technology landscape.

Essential Duties and Responsibilities - (Key Activities) Business Partnering and Performance Management


Creation and embracing the culture of business partnering by working with Managing Director/General Manager & the hotel's senior management team to deliver Oversight and Management of Rosewood Hotels Technology Services.


  • Provide technology enabled business leadership to our Hotels & Outlets
  • Drive standardization in our property technology
  • Capture, rationalize and champion evolving business requirements
  • Be Local and Global enable global projects, support, security
  • Drive positive changes in user adoption, enablement & best practices
  • Assist with transformation programs, hotel openings, focus groups
  • Implement agreed strategies and associated plans
  • Develop, maintain, and review the company project program in partnership with the Corporate Information Technology senior management. Ensure projects are delivered on schedule that meets the agreed objectives and business needs.
  • Manage and review IT projects within assigned Area
  • Be responsible for the management of IT and systems risk & compliance
  • Provide leadership to Property IT departments within assigned Area and ensure that the staff are aligned with Rosewood's vision, mission, values, and strategic priorities.
  • To communicate and provide recommendations to Area senior management in areas of IT expertise.
  • Manage relationships with strong business acumen & communication skills. Has the ability to innovate, influence and lead Hotel and Outlet management as well the Property Owner groups through complicated IT projects, planning and decisions.
  • Ensure the continued, uninterrupted operation of the hotels and other business units, IT infrastructure and systems required for the company's services, secure from threats and operating within agreed performance metrics
  • Plan and manage the departmental budget and the IT capital expenditure program for the hotels in assigned Area in partnership with the Director, Finance Business Partner
  • Implement a continuous measurement, review, audit and benchmarking process to monitor the security, capacity and performance of systems.
  • Regularly review, monitor, audit & report on user access and permissions to hotel & corporate systems and assets
  • Monitor Service Level Agreements (SLA) for local systems/vendors. Monitor and Report performance on centrally agreed SLA's for the business units.
  • Work with the Corporate Information Technology senior management to plan schedules and priorities and respond to any major issues.
  • Identify opportunities for costeffective investment of financial resources in IT systems, including staffing, sourcing and purchasing
  • Facilitate consultation with stakeholders to define business systems requirements for new technology implementations.
  • Provide support to the Corporate Information Technology team with new hotel opening projects within Area. Focus on system setup & testing, project management and promoting Rosewood culture & best practices
  • Travel will be required within area as necessary to support operating and preopening hotels.
  • Other duties, responsibilities and projects as may be assigned.
Other Standard Responsibilities

  • Self-Reporting of local IT support tickets to enable enterprise analytics of asset performance
  • Meets targets for system maintenance, problem resolution and system uptime.
  • Works within preset budgetary limits.
  • Works to the highest level of integrity and transparency
  • Strong interpersonal and relationshipbuilding skills and a t

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