Concierge Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Full time

Build and maintain strong relationships with customers, offering personalized assistance and ensuring their needs and preferences are met with the highest standard of service.


  • Coordinate and oversee all aspects of the customer experience, from initial contact to postpurchase followup, ensuring a smooth, efficient, and enjoyable process.
  • Represent the brand with integrity and sophistication, embodying its values and standards in every customer interaction.
  • Actively solicit and analyze customer feedback to identify areas for improvement and implement strategies to enhance the customer experience.
  • Work closely with sales, service, and other departments to ensure a cohesive approach to customer care and to resolve any issues promptly and effectively.
  • Organize and manage exclusive events and experiences for customers, enhancing brand loyalty and engagement.
  • Stay informed about the latest trends in luxury automotive services and customer care, and suggest innovative ideas to keep our services ahead of the curve.

Qualifications:

  • Proven experience in a concierge role or similar, preferably in the luxury automotive sector or highend hospitality.
  • Exceptional communication and interpersonal skills, with the ability to engage effectively with a discerning clientele.
  • Strong organizational and multitasking abilities, with meticulous attention to detail.
  • A passion for the Lexus brand and a deep understanding of the luxury market.
  • Ability to work flexibly, including weekends and evenings as required.

Job Types:
Full-time, Permanent

Salary:
QAR12, QAR16,000.00 per month

Application Question(s):

  • Do you have the required experience as a Concierge Manager/Supervisor from a Luxurious vehicle brand or hospitality?
  • Are you flexible with the given salary budget of QAR12,000 to QAR16,000 all in package + family benefits?
  • What is your required notice period?
  • Do you speak /read/write Native Arabic?

Education:

  • Bachelor's (required)

Experience:

  • Concierge from luxury vehicle brands or hospitality: 2 years (required)

Language:

  • Native Arabic (required)
  • Excellent English (required)

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