Concierge Supervisor

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar ALL - Accor Live Limitless Full time
  • Be responsible for and pro-active in the recruitment and selection of all Concierge staff
  • Constantly review training needs within the department primarily through the Hotel's appraisal system in conjunction with the Front Office Training Manager
  • Implement and monitor minimum standards of service throughout the department resulting in a GAP analysis score of no less than 90%
  • Responsible for the departmental roster, ensuring adequate staffing at all times
  • Regular communication with the Night Manager regarding the supervision of the Night Concierge staff, identifying and dealing with any issues that may arise
  • Ensure that no suspicious packages are accepted
  • Ensure that all Concierge team are correctly dressed and groomed for work
  • Ensure the efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the Hotel
  • Be familiar with all guest services within the Hotel and to ensure that all Concierge staff are also adequately furnished with such information
  • Knowledgeable about the immediate and surrounding area, while maintaining a library of relevant information
  • Be familiar with courier companies and their charges
  • Be aware of the daily schedule and activity of the Hotel's drivers
  • Be familiar with all daily events and functions occurring within the Hotel and to effectively communicate this information to all staff on duty
  • Ensure that the Concierge desk, Hotel entrance and Lobby kept clean and tidy at all times
  • Aware of VIP visitors and long-standing guests, offering them a polite and courteous personal service
  • Establish and maintain an effective communication system with Reception/ Front Office Management and Airport Services with regard to VIP arrivals and departures

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