Multi-property Sales Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

Job Number

Job Category Sales & Marketing

Location Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY
Responsible for proactively soliciting and handling group/catering related opportunities for all participating properties. Handles group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity and appropriately places business into the right brand/property to maximize revenue. Achieves personal and team related revenue goals.

Ensures business is turned over properly and in a timely manner for proper service delivery and in accordance with brand standards.

Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR

  • 2year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

  • Works collaboratively with offproperty sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
  • Manages and develops relationships with key internal and external stakeholders.
  • Provides accurate, complete and effective turnover to Event Management.

Conducting Daily Sales Activities that Achieve Department Goals

  • Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Uses sales resources and administrative/support staff effectively.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

  • Identifies new group/catering business to achieve personal and property revenue goals.
  • Understands the overall market competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for the property based on market conditions and property needs.
  • Monitors same day selling procedures to maximize room revenue and control property occupancy.
  • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Providing Exceptional Customer Service to all Guests and Customers

  • Supports the company's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
  • Services our customers in order to grow share of the account.
  • Executes and supports the company's Customer Service Standards and property's Brand Standards.
  • Provides excellent customer service consistent with the daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Attends pre
- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.

  • Executes and supports the company's Customer Service Standards and property's Brand Standards.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
**Additional Sales and Marke

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