Junior Technical Support Analyst Remote

2 weeks ago

Baladīyat al Ghuwayrīyah, Qatar Winged Recruitment Full time

This a Full Remote job,the offer is available from: Qatar Seeking a role where you canimmerse yourself in the dynamic realm of technical support andkickstart your career journey? Winged Recruitment, a leading forcein talent acquisition, is thrilled to present an exceptionalopportunity crafted for aspiring Junior Technical Support Analysts.

With our dedication to fostering innovation in remote work cultureand leveraging advanced AI technology, we serve as the bridgebetween your aspirations and a rewarding professional trajectory.

Partnering with renowned tech firms globally, we're readyto empower our team with fresh talent poised to make a significantimpact.

Position Overview:

Location:
Fully Remote

Schedule:

Flexible Introduction to the Role: Are yousomeone with a knack for problem-solving and a passion fortechnology? As a Junior Technical Support Analyst, you'llplay a crucial role in providing technical assistance andtroubleshooting solutions to end-users.

Guided by seasonedprofessionals, you'll gain hands-on experience indiagnosing technical issues, resolving software and hardwareproblems, and ensuring customer satisfaction through effectivecommunication and support.


Key Responsibilities:

  • Providefirst-line technical support to end-users via phone, email, orchat, resolving issues promptly and efficiently.
  • Diagnose and troubleshoot software and hardware problems,escalating complex issues to senior support specialists as needed.
  • Document support tickets accurately in the helpdesksystem, maintaining detailed records of troubleshooting steps andsolutions.
  • Assist in the deployment and configuration ofsoftware applications and hardware devices, ensuring compatibilityand functionality.
  • Collaborate with cross-functionalteams to identify recurring technical issues and contribute to thedevelopment of solutions and best practices.
  • Stayupdated on product knowledge and industry trends, continuouslyenhancing your technical skills and expertise

Qualifications:

  • Bachelor's degree in Computer Science,Information Technology, or a related field preferred.
  • Strong problem-solving skills with the ability to analyze andresolve technical issues efficiently.
  • Excellentcommunication and interpersonal skills, with a customer-focusedapproach to technical support.
  • Detail-oriented with ahigh level of accuracy in documenting technical procedures andsolutions.
  • Ability to work effectively bothindependently and as part of a collaborative team.
  • Enthusiasm for learning and a proactive attitude towardsprofessional development in the field of technicalsupport.

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