Junior Customer Support Specialist Remote

2 weeks ago

Baladīyat al Ghuwayrīyah, Qatar Winged Recruitment Full time


This a Full Remote job, the offer isavailable from: Qatar Are you searching for a role where yourcommunication skills and empathy can make a difference? WingedRecruitment is thrilled to unveil a fantastic opportunity foraspiring Junior Customer Support Specialists to embark on afulfilling career journey.

Leveraging our innovative approach totalent acquisition and cutting-edge AI technology, we provide aunique pathway for individuals ready to excel in customer serviceand support.

Teaming up with a leading Management Consulting firmin Germany, we're seeking passionate talents ready todeliver exceptional customer experiences.

Role Overview:

Location:
Fully Remote

Schedule:

Flexible Introductionto Your Role:

Are you someone with a passion for helping others andresolving issues with empathy and efficiency? This role offers anexcellent platform to dive into the dynamic world of customersupport and service, providing assistance and solutions tocustomers across various channels.

Guided by seasonedprofessionals, you'll handle customer inquiries,troubleshoot issues, and ensure timely resolution, contributing tooverall customer satisfaction and loyalty. Anticipate hands-onexperience in utilizing support tools, mastering product knowledge,and fostering positive customer relationships within a fast-pacedand dynamic environment.

Desirable Qualities:

  • Provenexperience in customer service or support roles, demonstratingexceptional communication and problem-solving skills.
  • Strong interpersonal skills with the ability to empathize withcustomers and address their needs effectively.
  • Proficiency in using customer support tools and software to managetickets, inquiries, and escalations.
  • Excellentmultitasking abilities with the capacity to prioritize tasks andhandle customer inquiries efficiently.
  • Detail-orientedwith a commitment to accuracy and thoroughness in documentingcustomer interactions and resolutions.
  • Ability to adaptto changing priorities and handle challenging situations withprofessionalism and composure

Your Responsibilities:

  • Provide timely and accurate responses to customer inquiries andsupport requests via various channels, including email, chat, andphone.
  • Troubleshoot and resolve customer issues,escalating complex cases to appropriate teams or resources asneeded.
  • Maintain a high level of product knowledge toeffectively address customer questions and concerns.
  • Document customer interactions and resolutions in support ticketsor CRM systems, ensuring accurate and thorough records.
  • Collaborate with cross-functional teams to identify and addressrecurring customer issues and drive continuous improvement inservice delivery.
  • Strive to exceed customer expectationsby delivering personalized and empathetic support experiences thatbuild trust and loyalty.

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