Help Desk Tech

2 weeks ago

Baladīyat al Ghuwayrīyah, Qatar Agile Advisors Full time
At Agile Defense we know that action definesthe outcome and new challenges require new solutions.

That s why wealways look to the future and embrace change with an unmovablespirit and the courage to build for what comes next.

Our vision isto bring adaptive innovation to support our nation's mostimportant missions through the seamless integration of advancedtechnologies, elite minds, and unparalleled agility leveraging afoundation of speed, flexibility, and ingenuity to strengthen andprotect our nation s vital interests.


Requisition #:

309Job Title:
Help Desk Tech (H)

Location:
Al Udeid Air Base, Doha, QatarClearanceLevel: Active DoD
  • SecretRequired Certification(s): DoD IAT LevelII Certification.
SUMMARYAgile Defense has an immediate need ofhiring a Help Desk Technician to work at Al Udeid AB, Qatar. JOBDUTIES AND RESPONSIBILITIES Provide Help Desk support to the enduser on a variety of issues. The Help Desk support shall identify,research, and resolve technical problems for end users.

The HelpDesk shall shall respond to telephone calls, emails and personnelrequests for IT support; document, track and monitor problems toensure timely resolutions.

Support creating, tracking closing,updating and resolving help desk trouble tickets. Perform domainaccount administration and management.
QUALIFICATIONSRequiredCertifications DoD 8570 IAT Level II Certification.

Education,Background, and Years of Experience Associates degree in ComputerScience or related field; or 2+ years of Help Desk supportexperience and 2+ years of experience in Computer/IT hardwaresupport (experience may be concurrent)ADDITIONAL SKILLS &QUALIFICATIONSRequired Skills Excellent interpersonal,organization, writing, communicating, and briefing skills.

Strongself-starter attitude, team-oriented, and good communication skillsare a must.

Strong/Natural understanding of and ability todemonstrate the Agile Defense Core Values:
Happy, Helpful, Honest,Humble, Hungry, Hustle. Must be well-organized and detail-orientedwith the ability to coordinate, prioritize multiple tasks, and beadaptable to change to accomplish assignments. Excellent CustomerFocus/Satisfaction skills.
WORKING CONDITIONSEnvironmentalConditions Typical office environment.
Strength Demands Light 20lbs. Maximum lifting with frequent lift/carry up to 10 lbs.

A jobis light if less lifting is involved but significantwalking/standing is done or if done mostly sitting but requirespush/pull on arm or leg controls.

Physical Requirements Stand orSit; Walk; Repetitive Motion; Use Hands / Fingers to Handle orFeel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb(stairs, ladders) or Balance (ascend / descend, work atop,traverse).Employees of Agile Defense are our number one priority,and the importance we place on our culture here is fundamental.

Ourculture is alive and evolving, but it always stays true to itsroots. Here, you are valued as a family member, and we believe thatwe can accomplish great things together. Agile Defense has beenhighly successful in the past few years due to our employees andthe culture we create together. What makes us Agile? We call it the6Hs, the values that define our culture and guide everything we do.

Together, these values infuse vibrancy, integrity, and a tirelesswork ethic into advancing the most important national security andcritical civilian missions.

It's how we show up every day.
It's who we are.
Happy
  • Be Infectious.
Happiness multipliesand creates a positive andconnected environment where motivationandsatisfaction have an outsized effect oneverything we do.
Helpful
  • Be Supportive.
Being helpful is the foundation ofteamwork,resulting in a supportive atmosphere wherecollaborationflourishes, and collective successis celebrated.
Honest
  • BeTrustworthy.
Honesty serves as our compass, ensuringtransparentcommunication and ethicalconduct, essential to who we are andthecomplex domains we support.
Humble
  • Be Grounded.

Success is notachieved alone, humility ensuresa culture of mutual respect,encouraging opencommunication, and a willingness to learn fromoneanother and take on any task.

Hungry
  • Be Eager.
Our hunger forexcellence drives an insatiableappetite for innovation andcontinuousimprovement, propelling us forward in the faceof new andunprecedented challenges.
Hustle
  • Be Driven.

Hustle is reflected inour relentless work ethic,where we are each committed to goingaboveand beyond to advance the mission andachieve success.

TheseCore Values are present in all our employees and ourorganization's aspects. Learn more about us and our cultureby visiting us here.
COVID-19 Vaccination RequirementsAgile Defenseis subject to federal vaccine mandates or other customer/facilityvaccination requirements as a federal contractor.

As such, toprotect its employees' health and safety and comply withcustomer requirements, Agile Defense may require employees incertain positions to be fully vaccinated against COVID-19.Vaccination requirements will depend on the status of the federalcontractor mandate and customer site requirements.

Equal OpportunityEmployer/Protected Veterans/Individuals with DisabilitiesThecontractor will not discharge or in any other manner discriminateagainst employees or applicants because they have inquired about,discussed, or disclosed their own pay or the pay of anotheremployee or applicant.

However, employees who have access to thecompensation information of other employees or applicants as a partof their essential job functions cannot disclose the pay of otheremployees or applicants to individuals who do not otherwise haveaccess to compensation information, unless the disclosure is (a) inresponse to a formal complaint or charge, (b) in furtherance of aninvestigation, proceeding, hearing, or action, including aninvestigation conducted by the employer, or (c) consistent with thecontractor s legal duty to furnish information.

41 CFR c

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