Reservation Sales Agent

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar InterContinental Hotels Group Full time

Join our extraordinary world

Distinguished design, superlative style,warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.

With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a Reservations Sales Agent with luxury and lifestyle brand hotel experiences to join our team in Doha.

Just a stone's throw from the many favourite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.

Here's how your day-to-day looks like:

  • Handles inquires and bookings in accordance with the department's routine.
  • Reviews and deals with the daily reservation.
  • Records and processes in-coming reservations with confirmation sent out.
  • Records and processes group reservations.
  • Ensures all facts of a reservation have been action. Example: Transportation, Amenity and special requirement etc.
  • Provides information to clients on hotel services, activities.
  • Processes cancellation / amendments to reservations (extension, early departure, number of rooms).
  • Records special billing arrangements for all transient reservations and groups, conventions.
  • Review no-show and cancelled reservations and processes charges according to hotel's policy.
  • Be aware of rate changes/ special offers/ promotions/close out dates.
  • Monitors reservation levels and inform Managers on current and future occupancy rate.
  • Sells the hotel and other products and services using up-selling and suggestive selling techniques.
  • Maintains high level of telephone skills to meet hotel standard.
  • Ensures all guest requests are responded in timely manner.
  • Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests.
  • Ensures correct and relevant information to the operating departments so that customer's expectations are satisfied.
  • Handles and follows up waiting lists and pre-payment reservation.
  • Sundry duties initiated by the department manager.
  • Ensures a high level of cleaning is maintained in your work area.
  • Demonstrates professional attitude and behavior at all times.
  • Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
  • Deals effectively with guests and workplace colleagues from a variety of cultures.
  • Prepares and maintains files, reports, letters, memorandums and other relevant business documentation.

We'll reward all your hard work with acompetitive salary and benefits.

Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - to find out more about us

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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