Director of Front Office

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

A Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.


What will I be doing?


As Director of Front Office, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments.

A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximise room occupancy at best rates and use upselling techniques to promote hotel services and facilities
  • Set departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings and produce minutes
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Front Office team
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary

What are we looking for?


A Director of Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Arabic Speaker
  • A degree or diploma in Hotel Management or equivalent
  • A minimum of 3 years of Front Office managerial experience in a luxury hotel
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Experience of managing people and developing people
  • Previous experience of managing a department and Profit and Loss account
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems
  • A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar FAIRMONT Full time

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every...

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar RAFFLES Full time

    Company DescriptionBeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By...

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar FAIRMONT Full time

    Company DescriptionBeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By...

  • Director of Front Office

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Rosewood Hotel Group Full time

    Job Description:Press space or enter keys to toggle section visibilityJob SummaryUnder the direction of the Director of Rooms and within the limits of Rosewood Doha's policies and procedures to assist in achieving the goals and targets set in budgets by maximizing Revenue, maintaining as well as by building on the reputation of the hotel and by ensuring that...

  • Director of Front Office

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Crowne Plaza Hotels & Resorts Full time

    We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your...

  • Front Office Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Fairmont Hotels & Resorts Full time

    First impressions are everythingAs a Front Office Agent, you will take care of the guests from themoment they arrive through to their departure by ensuring they havea memorable experience with us.Reporting ToThe Director Of Front Office And Assistant Front Office Manager(s),Responsibilities And Essential Job Functions Include But Are NotLimited To The...

  • Front Office Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Andaz Doha Full time

    SummaryHyatt is a global hospitality brand with one driving purpose: to care for people so they can be their best. Through listening, noticing others, and extending meaningful gestures, we consistently deliver distinct experiences demonstrating how little understanding goes a long way.At Andaz, which translates from Hindi as "personal style", we empower each...

  • Front Office Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar FAIRMONT Full time

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every...

  • Front Office Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar EOS Recruitment Full time

    Company - High End Hotel - DohaDepartment - Front OfficeReporting to: General ManagerJob SummaryDirectly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone.Duties and Responsibilities: Participates in the...

  • Front Office Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Inspire Management Training Center Full time

    Job Summary Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone.Duties and Responsibilities: Participates in the selection of front office personnel. Trains, cross trains, and retains and front office...

  • Front Office

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Imperial holding Group Full time

    Front Desk Representative job description. A Front Desk Representative is a professional who is the first point of contact for all customers of a business. They greet customers, answer phones, receive and deliver mail, and assist with maintaining and ordering office supplies.Contact / Ability to Commute: Doha (required)Ability to Relocate: Doha: Relocate...

  • Front Office Receptionist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Al Jazeera Manpower Full time

    We are looking for Front Office Receptionist locally based in Qatar Have valid QID / NOC Prior experience as a Front Office Receptionist Can speak and write in Fluent in Arabic or is a native Arabic SpeakerSalary: From QAR2,000.00 per monthAbility to commute/relocate: Doha: Reliably commute or planning to relocate before starting work...

  • Front Office Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar RAFFLES Full time

    Company DescriptionBeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By...

  • Front Office Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Park Hyatt Doha Full time

    SummaryPark Hyatt Doha, a sophisticated retreat in Msheireb Downtown, is seeking an experienced Front Office Manager to oversee daily operations of the front desk, concierge, and guest services. This role involves leading the front office team, ensuring seamless check-in and check-out processes, maintaining high standards of guest service, and collaborating...

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Caterer Global Full time

    A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.What will I be doing?As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as...

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    Front OfficeSupervisor A Front Office Supervisorassists in daily Front Office operations and works with customersand Guests to serve their needs and provide an excellent customerservice experience.What will I bedoingAs FrontOffice Supervisor you will assist in daily Front Office operationsand work with customers and Guests to serve their needs and providean...

  • Director of Rooms

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar The Ned City of London Sales Full time

    Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned's Club, a private members' club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.Job Purpose:We are seeking a dynamic and experienced Director of Rooms to oversees all aspects...

  • Assistant Front Office Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    Assistant Front Office Manager - Waldorf Astoria Lusail DohaAn Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.What will I be doing?As Assistant Front Office Manager, you will assist in supervising...

  • Front Office Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Full time

    Position : Front Office AgentReports to : Front Office Assistant Manager / Hotel Operations ManagerPosition Summary:Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely...

  • Front Office Executive

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Charterhouse Full time

    The RoleCharterhouse is working with a prestigious Law Firm, who is looking to hire a bilingual Front Office Executive to join their Doha office and be an active member in the Firm's internal and external events and business development team. As the Front Office Executive, you will provide full administrative support as required for both the front and back...