Front Office Agent

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Full time

Position :
Front Office Agent

Reports to :
Front Office Assistant Manager / Hotel Operations Manager

Position Summary:

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.


You will also ensure hotel/Suite charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.


Duties and Responsibilities:

Greet and welcome guests as soon as they arrive at the office.

  • Direct visitors to the appropriate person and office
  • Answer, screen, and forward incoming phone calls Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Responds to telephone and inperson inquiries regarding reservations, hotel information and guest concerns.
  • Perform all checkin and checkout tasks.
  • Manage online and phone reservations.
  • Inform customers about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Provide information about our hotel, available rooms, rates, and amenities.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Maintain updated records of bookings and payments.

Requirements and skills

  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
  • Experience with hotel reservations software, like Cloud beds and RoomKey PMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Speaking English & Arabic

PREREQUISITES:

A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of IDS/ Opera / Fidelio or other Property Management System is required.

-
Education:


Degree or Diploma in Hospitality Management is an asset or Graduates or diploma holders in another field with a positive attitude is also considerable.

Computer Knowledge and experience in MS office programs. Moderate Arabic language is a big plus.

-
Experience:


Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel/suite, where one year must be on supervisory level.


Job Types:
Full-time, Permanent

  • Front Office Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Dusit International Full time

    Job Description For Front Office Agent(HOZ6170) in Qatar,Qatar. Job Summary and Responsibilities To be responsible for the overall care and service for guests throughout their stay. Greet and meet and assist guest upon the arrival and escort to their rooms. Assists and follows up guests requests and inquiries. Provide information and service based on the...

  • Front Office Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Fairmont Hotels & Resorts Full time

    First impressions are everythingAs a Front Office Agent, you will take care of the guests from themoment they arrive through to their departure by ensuring they havea memorable experience with us.Reporting ToThe Director Of Front Office And Assistant Front Office Manager(s),Responsibilities And Essential Job Functions Include But Are NotLimited To The...

  • Front Office Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar FAIRMONT Full time

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every...

  • Arabic Hotel Front Office Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Full time

    Position Summary:Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.You will also ensure hotel/Suite charges are processed diligently to guest's...

  • Front Office Agent Arabic Speaker

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    What are we looking for?Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industryPositive attitude and good communication...

  • Front Office Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar One Nine Six Nine Full time

    Greeting and thanking guests in a sincere, friendly manner.Checking guests in on arrival and out on departure.Posting charges to appropriate guest accounts.Anticipating and addressing guests' needs, and resolving their problems and complaints.Assisting guests with disabilities.Operating switchboard and assisting with inquiries.Assisting the reservations...

  • Front Desk Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    We have an incredibly exciting opportunity to join our dynamic team at the Oryx Airport Hotel as a Front Desk Agent.The Oryx Airport Hotel is located at Hamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group. Our hotel was nominated for the best Airport Hotel at the Skytrax 2020 World...

  • Front Office Duty Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Apt Resources Full time

    Responsibilities: Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) Train, supervise and support office staff, including receptionists, security guards and call center agents Schedule shifts Ensure timely and accurate customer service Handle complaints and specific customers requests...

  • Guest Services Agent/ Front Desk

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Gloria Hotel & Suites Full time

    We are looking for a Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their stay.Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd...

  • Front Desk Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

    Company DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.Job...

  • Front Desk Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Minor Hotels Group Full time

    Front Desk Manager Full-time Company Location: Souq Waqif Boutique Hotels by TivoliCompany DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates...

  • Front Desk Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    We have an incredibly exciting opportunity to join our dynamic team at the Oryx Garden Hotel as a Front Desk Agent.The newly opening Oryx Garden Hotel will be located at Hamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group.As a Front Desk Agent, you are responsible in providing...

  • Front Desk Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Group Full time

    We have an incredibly exciting opportunity to join our dynamic team at the Oryx Garden Hotel as a Front Desk Agent.The newly opening Oryx Garden Hotel will be located atHamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group.As a Front Desk Agent, you are responsible in providing...

  • Royal Service Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Fairmont Hotels & Resorts Full time

    The Royal Service Agent is the heart beat of the hotel operation. They will process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent will take ownership of the caller's request and ensure follow up according to the hotel's standards. To serve as a liaison for guests requiring information relating to...

  • Front Desk Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Minor Hotels Group Full time

    Company Location: Souq Waqif Boutique Hotels by TivoliCompany DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and...

  • Front Desk Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Tivoli Full time

    Company DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.Responsibilities for...

  • Royal Service Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Fairmont Hotels & Resorts Full time

    The Royal Service Agent is the heart beat ofthe hotel operation. They will process all external and internalcalls either by redirecting calls or assisting the caller. TheRoyal Service Agent will take ownership of the caller'srequest and ensure follow up according to the hotel'sstandards. To serve as a liaison for guests requiring informationrelating to all...

  • Front Office Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar EOS Recruitment Full time

    Company - High End Hotel - DohaDepartment - Front OfficeReporting to: General ManagerJob SummaryDirectly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone.Duties and Responsibilities: Participates in the...

  • Front Office Duty Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar JMJ Group Holding Full time

    Key Responsibilities: Supervise the front desk team, including front desk agents, concierge, and bell staff. Guide, coach, and support team members to ensure high performance and guest satisfaction. Conduct regular team meetings and training sessions to communicate updates, policies, and procedures. Ensure exceptional guest service by greeting guests warmly,...

  • Front Office Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Inspire Management Training Center Full time

    Job Summary Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone.Duties and Responsibilities: Participates in the selection of front office personnel. Trains, cross trains, and retains and front office...