Senior Reservations Officer

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

We at Discover Qatar aim to create and deliver unique and unforgettable 5-star experiences of Qatar served up through exclusive offerings (airport transit tours, hotels, car rental, city tours), a constant focus on quality and always with a customer-first approach.


As Senior Reservations Officer, you will supervise the reservation and contact center teams, ensure seamless operations and excellent services to clients (B2B and B2C) on promoting Qatar as a premium tourism destination.

You will enhance the customer service experience through formation and ongoing optimization of Discover Qatar - Qatar Airways Holidays resource utilization, and staff rostering in order to drive sales to address customer needs.

Maintain and ensure the daily business is performed smoothly according to company procedures and policies.

Key accountabilities:

  • Plan optimum use of staff availability through effective performance allocation and well planned distributions of tasks targeting to increase efficiency and productivity
  • Monitor DQ operations under operation manager lead to ensure dedicated program service to clients within the contact center to oversee the resolution of complaints
  • Manage the incoming mails by customer/agent/station and ensures that all requests are properly actioned
  • Work efficiently with DQ internal teams (sales, product, and marketing) in order facilitate the unique product (DQ and QRH tourism and hotel packages)
  • Responsible of reviewing the monthly roster for the reservations and contact center teams

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what's never been done before. Together, everything is possible.

Qualifications:

A relevant College or University qualification to min Bachelor's level. You would require having minimum 5 years in Hospitality/Travel/Airline Industry. Exposure to team handling in most recent role.

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.


So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.

A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

  • Senior Reservations Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleSupervises the day to day Discover Qatar reservations team which will provide 24/7 coverage to DQ and QRH network offices for reservations and operational related services. Support DQ QRH management by facilizing and accommodate clients need in close coordination with internal DQ QRH teams. To ensure the reservation team update the DO QRH...

  • Senior Reservations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    We at Discover Qatar and Qatar Airways Holidays aim to create and deliver unique and unforgettable experiences of Qatar served up through exclusive offerings, a constant focus on quality and always with a customer-first approach.As a Senior Reservations Agent, you will assist in processing and confirming bookings/reservations of tourism arrangements for...

  • Reservations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Minor International Doha Full time

    As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue...

  • Reservations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Anantara Hotels, Resorts and Spas Full time

    As Reservations Agent you will directly support the Reservations Supervisor in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue...

  • Senior Ticket Reservation Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar exodus international Full time

    Job Title: Senior Ticket Reservation SupervisorLocation: Doha-QatarSalary: QAR4, QAR8,000.00 per monthAbility to commute/relocate: Doha: Reliably commute or planning to relocate before starting work (required)

  • Reservations Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar FAIRMONT Full time

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every...

  • Reservations Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hotel Chadstone Melbourne MGallery Full time

    Financial Accountability: Responsible for maximizing revenue in all business environments.Conditions of Work: Normal administrative office and hotel working conditions.Role Overview Purpose: To maximize Hotel revenue by identifying and accurately recording guest needs and special requests, and conducting continues trainings for Reservations' team. Aiming to...

  • Reservations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Minor International Doha Full time

    As Reservations Officer you will directlysupport the Reservations Manager in driving the performance of thereservations team on property. You will ensure that allSOP's are being adhered to. You will further assist inmaintaining and improving reservations operations to ensure a highdegree of accuracy in guest reservations, maximising revenueopportunities and...

  • Reservation Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations.Job Description:As Reservations Supervisor you will directly support the Revenue / Reservations Manager in driving the...

  • Reservation Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar INLAND TRAVEL AND TOURS Full time

    Proven work experience as a Travel Agent in Qatar. Excellent knowledge of computer reservations systems and GDS systems Fluency in Arabic and English; multilingualism is a plus Strong sales skills and commercial awareness Ability to interact, communicate and negotiate effectively Sound knowledge of domestic and international travel trends Degree in...

  • Reservation Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Grand Hyatt Doha Full time

    SummaryAt Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.The...

  • Reservation Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Reservation Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar InterContinental Full time

    As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...

  • Reservation Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar The Cavalry Global Full time

    Job Title: Reservation AgentLocation: QatarStart Date: Before November 20th, 2023Are you ready to embark on a journey in the world of luxury hospitality? We are thrilled to announce the opening of a magnificent 5-star resort in Qatar this December, and we are seeking a detail-oriented Reservation Agent to join our team. If you have a passion for providing...

  • Reservation Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar NHG Co. Full time

    Job Title: Reservation AgentSalary : 3,500-4,000 QR depends on the experience Assisting and advising customers who may be choosing from a variety of travel options Making reservations for customers based on their requirements allowance Checking the availability of the hotels accommodations,tickets and transportation desired. Ensure booking information are...

  • Reservations Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar SPHC Full time

    Join our extraordinary worldDistinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Reservations Supervisor with luxury and lifestyle brand hotel experiences to join...

  • Reservations Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar InterContinental Hotels Group Full time

    Join our extraordinary world Distinguished design, superlative style,warm and genuine service make this Luxury & Lifestyle Collection truly unique and special. With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Reservations Supervisor with luxury and lifestyle brand hotel experiences to...

  • Cluster Reservations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Tivoli Full time

    Company DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.As Cluster Reservations...

  • Reservation Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time

    Understand the key principles of Accor Pricing Strategies and Revenue ManagementMaximize rooms revenue through the conversion of telephone calls into salesConsistently offer professional, friendly and engaging service to our external guests who call hotel main lineAnswer hotel's main telephone number and handle with Raffles and Fairmont standardsProcessing...

  • Cluster Reservation

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar RAFFLES Full time

    Full-timeJob Type: PermanentJob Schedule: Full-TimeCompany Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can...