Business Continuity

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Group Full time

CONTEXT

Telecommunication is a rapidly changing industry, where innovation and disruptive business models require Ooredoo to manage its business risks to stay ahead of the competition to be a leading provider of communications. In this ever-changing world, Ooredoo must take risks but also need to understand what can happen if things go wrong.

The role provides support in Business Continuity and Risk Management areas to make Ooredoo successfully fulfil its obligations to its shareholders to demonstrate that it has good governance and risk management practices in place to minimise adverse effects on shareholder value.

Work closely with business functions to develop and maintain an entity level BCM program that addresses business recovery and emergency response management. Together with adhering to Business Continuity planning and compliance standards, the manager will assist with all business plan tasks required to help the organization handle a crisis.

Beyond the duties associated with BCM, the position will help with the planning, development, and execution of a comprehensive risk management process, which will involve producing quarterly risk reports for the Audit & Risk Committee and management as well as maintaining and updating risk registers.

Reporting to the Head of Risk Management and

Corporate Information Security, it's a hands-on role expected to confidently manage both business continuity and risk management tasks.The candidate shall be experienced and possess string technical knowledge of BCM and ERM domains within telecoms.

ACCOUNTABILITIES

Business Continuity Management

Working closely with Ooredoo Group and Operating Companies (OpCos) stakeholders and Serve as a subject matter expert for internal and external stakeholders for business continuity management, the role will be an essential part of the Head Office Business Continuity Management (BCM) and Risk management team, supporting the area of business continuity management.

Strategy Development and Policy Formulation

  • Craft and continuously refine a comprehensive BCM policy and framework at the corporate level, ensuring alignment with Ooredoo Group's strategic objectives and industry best practices.
  • Lead the development and implementation of entity-wide BCM standards, tools, and policies, ensuring they are tailored to the unique needs of each Operating Company within the Group.

Business Continuity Planning and Implementation

  • Design and execute business continuity strategies that are robust, adaptable, and scalable, addressing the diverse needs of the Ooredoo Group and its subsidiaries.
  • Regularly review and update Business Continuity Plans (BCPs), incorporating innovative solutions and best practices to enhance resilience and recovery capabilities.

Compliance and Standards Alignment

  • Ensure that BCM programs consistently meet or exceed industry standards and regulatory requirements, adapting to changes in the business environment and regulatory landscape.
  • Proactively monitor developments in BCM, technology, and regulations, and recommend program enhancements to maintain cutting-edge practices.

Risk Assessment and Mitigation

  • Conduct comprehensive risk assessments, identifying potential threats and vulnerabilities to business operations across the Group.
  • Develop and implement effective risk mitigation strategies and response plans, customizing them for different operational contexts within the Group.

Training and Organizational Awareness

  • Spearhead initiatives to build and strengthen business continuity awareness across all levels of the organization.
  • Develop and deliver engaging training programs, ensuring staff are well-prepared and responsive to potential disruptions.

Crisis Management Leadership

  • Serve as the primary coordinator during crises, ensuring swift and coordinated responses across departments to minimize disruption and restore normal operations.
  • Develop and maintain a crisis management framework that includes clear roles, responsibilities, and communication protocols.

Testing, Evaluation, and Continuous Improvement

  • Regularly conduct exercises to test the effectiveness of BCPs, incorporating feedback and lessons learned into ongoing plan refinement.
  • Implement a cycle of continuous improvement to ensure BCM strategies remain effective and relevant.

Stakeholder Communication and Engagement

  • Maintain active communication with internal and external stakeholders, including regulatory bodies, to ensure transparency and compliance in BCM efforts.
  • Effectively integrate requirements and feedback from a variety of sources, such as external regulators and government organizations, into the BCM framework.

Reporting, Documentation, and Accountability

  • Develop and manage a comprehensive BCM reporting process tailored to the needs of various stakeholders, including senior management and the Audit & Risk Management Committee.
  • Ensure meticulous documentation and record-keeping of all BCM activities, plans, tests, and recovery efforts, enhancing accountability and facilitating continuous learning.

Enterprise Risk Management

Regularly review and update the ERM framework and processes to incorporate new insights, best practices, and changes in the external environment.

Stay abreast of developments in ERM methodologies, tools, and regulatory requirements, integrating these advancements into Ooredoo Group's ERM practices.

EXPERIENCE & QUALIFICATIONS

  • 8 years' experience out of which at least 5 years of experience in BCM, preferably in the high tech, fintech and telecommunications sectors.
  • Proven proficiency in ISO22301 and ISO31000 standards.
  • Strong leadership, organizational, and project management skills.
  • Excellent communication and interpersonal skills.
  • Bachelors and/or Masters degree in related disciplines or Equivalent years proven track record an advantage.
  • Certified Business Continuity Professional (CBCP) or equivalent certification is an advantage.

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