Room Attendant

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time
  • Consistently offer professional, friendly and engaging service.
  • Report to shift on time in issued uniform in a neat, clean and tidy appearance at all times.
  • Report to assigned work areas and clean the guest rooms following the established procedures and standards.
  • Attend actively to daily briefing.
  • Attend to training session.
  • Greet and welcome guests and address them by name at all times.
  • Propose help to guest whenever necessary.
  • Clean all assigned areas including but not exclusively: dusting, making beds (when applicable), soiled linen removal, vacuuming, bathroom cleaning & sanitizing, inside window cleaning (when accessible), replenish rooms with supplies.
  • Responsible for keeping the areas tidy at all time.
  • Ensure rooms are cleaned, supplied & maintained according to departmental & Forbes standards.
  • Assist supervisor to prepare rooms for VIP arrival.
  • Report maintenance needs in guest rooms or public areas & escalate request when repairs are delayed.
  • Ensure linen supplies are adequately stocked at pantries.
  • Monitor pantry at adequately stock.
  • Remove food trays and trolleys from guestrooms and hallways to floor pantries.
  • Collect and deliver guest laundry when applicable.
  • Deliver and set up guest request amenities including rollways, baby cribs, etc.
  • Sign in and out master keys daily.
  • Responsible to safe keep master keys and devices.
  • Use cleaning supplies and equipment according to set up standard. Clean and maintain equipment clean and in good condition at all times.
  • Update and record the work assignment. Responsible to accept/ complete all order sent to him / her via housekeeping messaging system.
  • Report room status discrepancies to floor supervisor immediately.
  • Update status of clean rooms promptly as soon as they are cleaned (Need Inspection).
  • Provide turn down service to all occupied and arrival expected rooms according to departmental standards on the PM shift.
  • Return and properly tag all lost and found articles in the Housekeeping Office.
  • Maintain and refill guest room attendant small mobile cart daily.
  • Responsible for in-house moves when applicable (Fairmont) and ensure that all guest belongings are placed back correctly in the new assigned rooms.
  • Provide shoe shine and/or shoe cleaning service for guests. (Fairmont Hotel only)
  • Assist with general inventories.
  • Report to security any doors find open.
  • Report any unattended object to security.
  • Report any sick guest/ unanimated guest to security.
  • Report any privacy sign after 1PM to Assistant Director Housekeeper.
  • Ensure flowers are fresh, change water daily and replace if necessary.
  • Report suspicious activities on guest floors.
  • Follow departmental policies and procedures and service standards.
  • Adhere to the Company policies and procedures and comply with the Code of Conduct.
  • Remain well-mannered and well-groomed as per company standard.
  • Follow all Fire – Life – Health & Safety - Security policies and strive for constant improvement to avoid health and safety hazards.
  • Work in compliance with FLHSS standard to prevent injury and report anomalies.
  • Observe and participate in the company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible. (Sustainability).
  • Complete daily assignments and report progress to Supervisor.

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