Room Attendant

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time
  • Consistently offer professional,friendly and engaging service.
  • Report to shifton time in issued uniform in a neat, clean and tidy appearance atall times.
  • Report to assigned work areas andclean the guest rooms following the established procedures andstandards.
  • Attend actively to dailybriefing.
  • Attend to trainingsession.
  • Greet and welcome guests and addressthem by name at all times.
  • Propose help toguest whenever necessary.
  • Clean all assignedareas including but not exclusively: dusting, making beds (whenapplicable), soiled linen removal, vacuuming, bathroom cleaning& sanitizing, inside window cleaning (when accessible),replenish rooms with supplies.
  • Responsible forkeeping the areas tidy at all time.
  • Ensurerooms are cleaned, supplied & maintained according todepartmental & Forbes standards.
  • Assistsupervisor to prepare rooms for VIParrival.
  • Report maintenance needs in guestrooms or public areas & escalate request when repairs aredelayed.
  • Ensure linen supplies are adequatelystocked at pantries.
  • Monitor pantry atadequately stock.
  • Remove food trays andtrolleys from guestrooms and hallways to floorpantries.
  • Collect and deliver guest laundrywhen applicable.
  • Deliver and set up guestrequest amenities including rollways, baby cribs,etc.
  • Sign in and out master keysdaily.
  • Responsible to safe keep master keys anddevices.
  • Use cleaning supplies and equipmentaccording to set up standard. Clean and maintain equipment cleanand in good condition at all times.
  • Update andrecord the work assignment. Responsible to accept/ complete allorder sent to him / her via housekeeping messagingsystem.
  • Report room status discrepancies tofloor supervisor immediately.
  • Update status ofclean rooms promptly as soon as they are cleaned (NeedInspection).
  • Provide turn down service to alloccupied and arrival expected rooms according to departmentalstandards on the PM shift.
  • Return and properlytag all lost and found articles in the HousekeepingOffice.
  • Maintain and refill guest roomattendant small mobile cart daily.
  • Responsiblefor in-house moves when applicable (Fairmont) and ensure that allguest belongings are placed back correctly in the new assignedrooms.
  • Provide shoe shine and/or shoe cleaningservice for guests. (Fairmont Hotelonly)
  • Assist with generalinventories.
  • Report to security any doors findopen.
  • Report any unattended object tosecurity.
  • Report any sick guest/ unanimatedguest to security.
  • Report any privacy signafter 1PM to Assistant DirectorHousekeeper.
  • Ensure flowers are fresh, changewater daily and replace if necessary.
  • Reportsuspicious activities on guest floors.
  • Followdepartmental policies and procedures and servicestandards.
  • Adhere to the Company policies andprocedures and comply with the Code ofConduct.
  • Remain well-mannered and well-groomedas per company standard.
  • Follow all Fire– Life – Health & Safety - Securitypolicies and strive for constant improvement to avoid health andsafety hazards.
  • Work in compliance with FLHSSstandard to prevent injury and reportanomalies.
  • Observe and participate in thecompany recycling program and follow a strict discipline to reduce,re-use and recycle wherever possible.(Sustainability).
  • Complete daily assignmentsand report progress toSupervisor.

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