Airport Operations Officer

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

We at Discover Qatar aim to provide and sustain 5-stars standards in customer services and to achieve the Sales & Revenue targets by employing effective processes to provide quality holiday consultation and service through the team of holiday consultants.


As an Airport Operations Officer, you will provide seamless operations and services to QR passengers who use DQ products (airport transit tours, hotels, car rental, city tours) and also to promote Qatar as a premium tourism destination by employing effective processes to provide quality tour consultation.

Additionally, lead the Team and deputize for the Line Manager in terms of Air ort Operations during his/her absence.

To achieve our ambition, we need you to share your skills and fresh ideas, this includes:

  • Lead the Team and provide support on daily Discover Qatar's operations at the airport. Coordinate with third party suppliers and ensure the tours run without delay and issues. Ensure hand-over is done from one shift to the next for smooth running of the day-to-day operations.
  • Ensure all booking requests are actioned as per the SOPC.
  • Conduct quality check for all DQ suppliers and Vendors.
  • Prepare regular reports of any delay in guests pick up/vehicle break down and send to respective departments. Maintain weekly and monthly reports on tour manifest and monitor the flow of passengers.
  • Provide excellent customer support and support the team to solve customer issues. Attend, investigate and provide quick and valuable feedback for customer complaints provide solutions for all customer service scenarios, including customer complaints as per procedures and further assist the passengers in their common queries.
  • Assist the Line Manager in preparing the budgets and be the first point of contact for any enquiries with the Finance team. Undertake daytoday team management and administration, including but not limited to being responsible of cash handling and daily sales reconciliation, assisting with refunds. Arrange delivery, collection and stock collection of official documents and other collaterals.
  • Support the team incase of any emergency situations.
  • Assist the Line Manager in future expansion project of the operations.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

Qualifications:

  • Bachelor's Degree or Equivalent
  • Minimum 3 years of jobrelated experience
  • A diploma in Travel & Tourism (IATA) would be an advantage
  • Excellent communication in English (verbal/spoken)
  • Must have strong problem solving and be capable of leading and performing well under pressure.
  • Ability to multitask, proficient in MS office
  • Knowledge of automobile will be an added advantage.
  • Sound organizational, financial and presentation skills.
  • Knowledge of Qatar geography would be beneficial.

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.


So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.

A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

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