Head of Luxury Retail QAtar Duty Free Doha

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

JOB PURPOSE:

  • To maximise sales and ensure that the levels of customer service within QDFC are the best within the Gulf region. To manage the overall operational running of the shopfloor, incorporating the sales and merchandising teams, ensuring that they are motivated towards driving sales.
  • To contribute to the development, implementation, monitoring and review of a business strategy that maximises the retail net profit by driving sales and controlling costs, to build high performing teams through the effective leadership and line management to retail staff.

ACCOUNTABILITIES:
Management & Strategy Formulation

  • Develop and implement the QDF Retail plan including strategies and tactics associated with marketing and growing travel retail business.
  • Drive and deliver quick business wins to increase revenue income and ensure budget is achieved.
  • Drive positive change in sales performance through the creation, implementation and delivery of sales strategies and presentations across QDF.
  • Lead and develop a team of managers to drive retail growth; partner with HR and managers to establish recruiting networks to identify and hire top retail talent, and to ensure that ongoing orientation, training and development programs are in place to meet anticipated business needs.
  • Identify and maximise all business and revenue opportunities by developing successful retail proposals and enhancing the retail offering to optimize performance.
  • Responsible for the profitable operation to include developing and overseeing strategic growth initiatives, margin enhancement, visual merchandising presentation and maintaining consistency throughout the stores.
  • Responsible for the P&L and accountable to ensure all retail financial metrics are achieved. Develop and implement the QDF Retail plan including strategies and tactics associated with marketing and growing travel retail business.
  • Drive and deliver quick business wins to increase revenue income and ensure budget is achieved.
  • Drive positive change in sales performance through the creation, implementation and delivery of sales strategies and presentations across QDF.
  • Lead and develop a team of managers to drive retail growth; partner with HR and managers to establish recruiting networks to identify and hire top retail talent, and to ensure that ongoing orientation, training and development programs are in place to meet anticipated business needs.
  • Identify and maximise all business and revenue opportunities by developing successful retail proposals and enhancing the retail offering to optimize performance.
  • Responsible for the profitable operation to include developing and overseeing strategic growth initiatives, margin enhancement, visual merchandising presentation and maintaining consistency throughout the stores.
  • Responsible for the P&L and accountable to ensure all retail financial metrics are achieved.
Operational

  • Oversee all day to day operational issues in QDF. This would also extend towards the major involvement in strategic planning setup.
  • Develop and maintain strategic relationships with staff and all other stakeholders operating in HIA.
  • Oversee the implementation of the company's scheduled stock counts, in conjunction with stock control, to provide accurate records for the company and minimise stock issues. Manage stock levels and make key decisions about stock control.
  • Manage and ensure that sufficient control measures are in place to secure both stock and cash at the shops, stores and warehouse.
  • Analyse sales figures and forecasting futures sales volumes to maximise profits, analyse and interpret trends to facilitate planning and present recommendations to management.


Use information technology to record sales figures, for data analysis and forward planning; update management about business performance, new initiatives and other pertinent issues.


  • Tour sales floor regularly, talk to Category Managers and customers, and identify and resolve urgent issues.
  • Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives and monitor what neighbouring duty free competitors are doing.
  • Deal with staffing issues such as disciplinary meeting, exit interview, conducting appraisals, managing performance and ensuring standards for quality and customer are met. Ensure the retail operation complies with all policies and procedures relating to Security, Health and Safety; influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business.
  • Perform other department duties related to his/her position as directed by the Head of the Department.
Management & Leadership

  • Establish the department or teams objectives and priorities to align with and support business objectives.
  • Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
  • Oversee and supervise employees. Direct daily ac

  • Duty Free Store Manager

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role:As Duty Free Store Manager you will be responsible to manage and deliver efficient and effective store management by creating a culture of excellence and developing high performance teams to deliver strong KPI performance and world class experience to all guests. Work with Duty Managers to plan effective deployment of resources in line with...

  • Food Server QAtar Duty Free

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    This position is based in Doha, Qatar working for Qatar Duty Free - world's award winning best airport.Food Servers are Responsible for positive guest interactions while serving guests in a friendly and efficient manner. Food Servers are responsible for taking guest order and serving food and beverages to guests table.Responsibilities: Prepare table by...

  • Manpower Planning Manager Qatar Duty Free

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Manpower Planning Manager Qatar Duty FreeQatar Duty Free Company Location Doha, Qatar Category Corporate & Commercial Job Id Closing Date: JOB DESCRIPTION About the Role: Responsible for managing and optimizing the allocation of staff. This involves analyzing the company's needs and developing strategies for recruiting, training, and retaining employees to...

  • Duty Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Duty Manager - Qatar Duty FreeQatar Duty Free Company Location Doha, Qatar Category Customer Service Job Id Closing Date: JOB DESCRIPTION About the role: Duty Manager Manages the daily operation of the designated shop effectively and efficiently to achieve sales through excellent guest service and ensuring the security of stocks and cash in accordance with...

  • Duty Free Store Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    About the role: As Duty Free Store Manager you will be responsible to manage and deliver efficient and effective store management by creating a culture of excellence and developing high performance teams to deliver strong KPI performance and world class experience to all guests. Work with Duty Managers to plan effective deployment of resources in line with...

  • Head of Fitness

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Mays Region - Modern Woodmen of America Full time

    $45,000 to $60,000 per annum basic salary (tax-free)OTE $75,000 per annumOne-month accommodation upon arrivalOur partner is on the verge of opening a one-of-a-kind facility that will unquestionably join the list of the world's elite wellness destinations.Catering for residents and locals alike, the Head of Fitness and Integrative Wellbeing is responsible to...

  • Waiter/Waitress (Food Server) - Qatar Duty Free

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Group Full time

    This position is based in Doha, Qatar working for Qatar Duty Free - world's award winning best airport.Food Servers are Responsible for positive guest interactions while serving guests in a friendly and efficient manner. Food Servers are responsible for taking guest order and serving food and beverages to guests table.Responsibilities:Prepare table by laying...

  • Head of Primary School

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Taleb Group of Schools Qatar Full time

    _Head of Primary School Vacancy at Taleb Group of Schools (British Cambridge Curriculum) in Doha, Qatar._PRIMARY HEAD for Cambridge Curriculum: Educational degree in Primary Classes is required. Age limit: 50 years and less.Salary: Negotiable based on experience and qualificationsThe Taleb Group of School in Doha offer a tax free monthly gross salary...

  • Retail Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role The Retail Manager is responsible for the day-to-day running of QDF stores and departments in accordance with overall company policy. Responsible to spend time on the ground in our 24/7 operations, finding new ways to improve the commercial performance of QDF by increasing its turnover and maximising profitability – through people. Ensure...

  • Retail Manager

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role The Retail Manager is responsible for the day-to-day running of QDF stores and departments in accordance with overall company policy. Responsible to spend time on the ground in our 24/7 operations, finding new ways to improve the commercial performance of QDF by increasing its turnover and maximising profitability – through people. Ensure...

  • Retail Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleThe Retail Manager is responsible for the day-to-day running of QDF stores and departments in accordance with overall company policy. Responsible to spend time on the ground in our 24/7 operations, finding new ways to improve the commercial performance of QDF by increasing its turnover and maximising profitability - through people. Ensure...

  • Buying Coordinator QAtar Duty Free Company

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleAs Buying Coordinator, you will be responsible to effectively maintain product availability and integrity across all different product ranges. You will provide support to the buyer to source, develop and deliver a specific range or products at the right cost, right time and right place to achieve the Company's gross profit and to provide the...

  • Retail Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Group Full time

    About the roleThe Retail Manager is responsible for the day-to-day running of QDF stores and departments in accordance with overall company policy. Responsible to spend time on the ground in our 24/7 operations, finding new ways to improve the commercial performance of QDF by increasing its turnover and maximising profitability – through people. Ensure...

  • Duty Manager

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role:Duty Manager manages the daily operation of the designated shop efficiently to achieve sales through excellent guest service and ensure the security of stocks and cash in line with company policy of Qatar Duty Free. Responsibilities include:Communicate shop sales targets to sales assistants and supervisors effectively, ensuring all staff are...

  • Duty Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role:Duty Manager manages the daily operation of the designated shop efficiently to achieve sales through excellent guest service and ensure the security of stocks and cash in line with company policy of Qatar Duty Free. Responsibilities include:Communicate shop sales targets to sales assistants and supervisors effectively, ensuring all staff are...

  • Head of School, Doha, QAtar

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Teachanywhere Full time

    Head of School - Doha, Qatar - August 2023Curriculum: IB CurriculumExperience: Significant previous international leadership experience in an IB World School.Salary: Excellent and competitive tax free salary ranging from 500,000 QAR to just over 700,000 QAR depending on qualifications and experienceSchool Ethos/Vision: This school is part of a small network...

  • Logistics Coordinator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Duty Free Full time

    About the roleYou will be responsible for supporting the logistics section of the Procurement department in relation to multi-modal freight movement (imports and exports). Timely follow-up for space availability with QR Cargo, shipping lines and manage end to end delivery of the consignments in the most timely and economic manner ensuring best value for the...

  • Luxury Sales Associate

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar CANDIDZONE Technologies Full time

    Job Description : Luxury Sales Associate (2 yrs Luxury Retail experience required)- Salary : 4500QAR:- Location : Doha, ONLY:- Must have valid QID: Graduate or a Diploma in business administration, sales or related courses.- Selling experience of at least 2 years in retail:Excellent communication Strong selling skills & customer oriented Confident, friendly...

  • Commercial Marketing Director- Luxury Marketing

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Premium Solutions Consultancy Full time

    Commercial Marketing Director- Luxury Marketing -Arabic Male Commercial Marketing Director- Luxury Marketing -Arabic Male Premium Solutions Consultancy Doha, Qatar Commercial Marketing Director- Luxury Marketing -Arabic Male Premium Solutions Consultancy Doha, Qatar Posted 15 days ago Permanent Competitive Commercial Marketing Director- Luxury Marketing...

  • Head of Retail

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar PayLater Full time

    7+ years of work experience in Banking or BNPL or payment gateway industry Proven experience in retail and sales management, preferably in the financial technology sector. Familiarity with the BNPL industry and understanding of regulatory requirements in Qatar. Strong negotiation, communication, and interpersonal skills. Demonstrated leadership experience...