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Operations Manager
2 weeks ago
Plan, organize, promote Events, implement and evaluate activities and duties that are part of Catering Department. Know-How (for all levels) Manage a team of catering staff for successful execution of catering events for HDC concepts
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Perform staff management, expense control, menu selection, food preparation and equipment rental to ensure profitable event Issue and be fully aware of the event function sheet order
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Source, develop and maintain a positive working relationship with existing and new customers for business
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- Explore business opportunities to obtain new orders for HDC
Review and finalize sales contracts, catering event orders and pricing agreements with clients
- Consults with clients to plan and determine event requirements, including number of guests and size of venue.
Develop marketing plan to promote catering operations to individuals and organizations
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- Collaborates with chef regarding special items/Ala carte to be added to the menu.
Brief and supervise catering and waiting staff at functions interact
with customers if involved with front of house
Attend trade conventions and
shows for business promotions.
- Monitoring the quality of the product and service provided
negotiate contracts with customers, assess their requirements and ensure they're satisfied with the service delivered (in contract catering) keep abreast of trends and developments in the industry, such as menus or trends in consumer tastes.
Train catering staff in excellent customer service and review periodically the different service sequence
standard.
- Oversee the management of facilities, e.g. checking event bookings and allocation of resources and staff
Maximize sales and meet profit and financial expectations. ensure compliance with all fire, licensing, and employment regulations Monitor and manage inventory to ensure stock is available when required
Work consistently with sales catering department/ function on operation and execution of events. Attend meetings on regular basis with catering team to discuss about new orders and issues.
Assist in developing budget and financial plans for catering department. Arrange food tastings with potential customers
plan menus in consultation with chefs
- Carry out research to identify changes in consumer taste requirements and menus
Liaise with chefs to plan menus for catering events Supervise staff operations to ensure compliance with set standards of quality and service
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Continuously innovate the menus and buffet presentation Problem Solving (If any)
- Help resolve arising client complaints or staff issues to
- Respond to customer inquiries in accurate and timely
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Addresses problems or complaints concerning food or servicesprovided. Supports team members in their day to day tasks
:
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Never Says - "it's not my job".
- Goes the extra mile and completes tasks without
- Ensure at all times guests satisfaction.
- before each function to ensure compliance.
Accountability
- Prepare
- Conduct
- Has
an excellent palate which can identify quality issues in products anddishes - is always tasting and judging dishes before presenting them tothe customers.
- Teaches
- Adheres
- Takes
- To
speak directly to guests on a regular basis and determine exceeds theguest expectations, acting as the ambassador for HDC Is able to identifyoperational issues that may affect health and hygiene and develop a planto protect the business and prevent legal consequences caused by poorstandards.
- Can
- Takes
General
- As
- As
- Aware
- Understand
- Aware
- Aware
- Aware
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