Vip & Premium Care Officer
1 week ago
The VIP & Premium Officer is part of the Customer Care team within the Customer Care unit with the responsibility to manage customer feedback of Premium and VIP customers.
The main duty of the position is to ensure that feedback received from VIP & Premium passengers is managed to the highest standards.
This role is focused to Customer Care issues relating to all VIPs and Premium passengers (First, Business, Platinum and Gold) through the entire cycle from analyzing the feedback request, leading the investigation process through to finalizing the resolution and necessary response and to submit compensation proposals for approval.
The VIP & Premium Officer plays an important role in the continuous improvement initiatives for the company by highlighting recurring caused of service failures and participates in ongoing forums to optimize the Customer Experience JourneyResponsibilities:
- Responsible for processing and responding to customer feedback mainly Premium and VIP customers via various communication channels.
- Liaises with functional departments at Head Office and Outstations to gather information and carry our background investigations with regards to customer feedbacks and complaints.
- Formulate and submit approval and final responses to customers using templates as well as entirely unique case responses.
- Applies knowledge and understanding of mandated aviation industry regulations and legal requirements in the complaints management resolution process.
- Applies and interprets policies.
- Required to work to an SLA with qualitative and quantitative KPIs for customer feedback case management.
- Ensures cases are properly analyzed and categorized.
- Proactively identify to management trends of customer complaints and root causes.
- Final approver for case resolutions that do not include compensations
- Contribute to case investigations for GCEO/CCO cases.
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.Together, everything is possible.
Qualifications:
About you
- Bachelor's degree or Equivalent
- Minimum 3 years of jobrelated experience
- Previous experience in Airlines is preferred
- Proven ability to work under pressure
- Must have excellent computer skills
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.
A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community-
Housekeeping Supervisor
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Premium Solutions Consultancy Full timePremium Solutions Consultancy is currently seeking a qualified and experienced House Attendant Supervisor for a prestigious client in the healthcare industry. The selected candidate will be responsible for overseeing housekeeping operations within the VIP Inpatient Department of our esteemed hospital client.Job Responsibilities:Supervise and lead a team of...
-
Vip Guest Relations Manager
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar TRAGS Electrical Engineering And Air Conditioning Company WLL Full timeNationality: must be Arab with professional and pleasant appearance and personality Male Responsible to make sure VIP guest experience is good Know how to speak and deal with Guests Know how to approach Guest Memorize VIP habits and know their close contacts / protocol team Visit VIP when required and make sure they always prefer our venue as their favorite...
-
Infection Control Officer
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Premium Solutions Consultancy Full timeInfection Control OfficerWe are seeking an experienced Infection Control Officer to join our team at Premium Solutions Consultancy. The Infection Control Officer will play a crucial role in ensuring the safety and well-being of our patients and staff by implementing infection prevention measures and monitoring compliance with protocols.Requirements: A...
-
VIP Premium Care Coordinator
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full timeJob OverviewWe are looking for a qualified teacher to directly support the mission of Statesmen College Preparatory Academy for Boys by ensuring that the Statesmen vision of high-quality instruction is taking place within the classroom daily. Whether the content is ELA, Math, Non-fiction Science or Social Studies, The Arts or PE/Health, lead teachers...
-
VIP Guest Relations Manager
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar TRAGS Electrical Engineering And Air Conditioning Company WLL Full time· Nationality: must be Arab with professional and pleasant appearance and personality Maleo Responsible to make sure VIP guest experience is goodo Know how to speak and deal with Guestso Know how to approach Guesto Memorize VIP habits and know their close contacts / protocol teamo Visit VIP when required and make sure they always prefer our venue as their...
-
Premium Acquisition Specialist
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Vistas Global Full timeResponsibilities:Identify and research potential premium clients in the target market segments.Develop and implement strategic sales plans to acquire new premium clients and achieve sales targets.Build and maintain relationships with key decision-makers and influencers in target organizations.Conduct presentations and product demonstrations to showcase the...
-
Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full timeAbout the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalizing the endtoend value chain to fortifying a true ecommerce experience to the launch of digital freight marketplaces and much more. At Qatar Airways Cargo we recently launched our VISION 2027 Roadmap as part of The Next Generation...
-
Private Vip Nurse to Male Principal
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Educated Households Full timeWe are currently seeking a Tagalog-speaking Registered Nurse for a VIP family in Doha, Qatar, with premium hospital experience, - at least 5 years -.Requirements: Hold a Bachelors Degree in Nursing. Be a Nurse in their country of origin. Have a minimum of 3 to 5 years experience in an hospital setting. Be willing to now work within a private household...
-
Palace Manager, Vip Household
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Educated Households Full timeWe are currently seeking a supremely-experienced Palace Manager with premium experience in the Middle East, endowed with a high-end F&B background, to manage the day-to-day operations of a busy VIP family in Doha, Qatar, reporting to the Family Office, HR and/or to the female Principal.The Palace Manager sought will take control of the smooth running of the...
-
Marketing Officer
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Premium Solutions Consultancy Full timeMarketing Officer -HealthcarePremium solutions consultancy is hiring a marketing Professional for one of a reputed A reputed Medical center in Qatar -Arab Nationalities PreferredResponsibilities: Develop and implement marketing strategies to promote medical services at the center. Plan and execute marketing campaigns across various channels including...
-
Home Care Nurses
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Premium Solutions Consultancy Full timeWe are Seeking a Home Care Nurses for one of our Client Care industry. As a part of our team, you will be responsible for providing medical care to patients in their homes, ensuring their comfort and wellbeing. AResponsibilities: Administer medications and treatments to patients in their homes as prescribed by their physicians. Monitor the patients' vital...
-
Officer Manager
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Primary Health Care Corporation Full timePHCC has a vision to be the leader in transforming the health and wellbeing of people's lives in Qatar. PHCC's missionis to deliver comprehensive, integrated and coordinated person-centered health care services in the communitythrough focusing on disease prevention, healthy lifestyles and wellness. In partnership with our stakeholders, wewill improve the...
-
Customer Care Officer
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeCustomer Care OfficerQatar Airways Location Doha, Qatar Category Customer Service Job Id Closing Date: JOB DESCRIPTION About the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services)As a Customer Care Officer, you will be responsible for processing feedback received through applicable...
-
Obstetrics and Gynecology Consultant
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Premium Solutions Consultancy Full timePremium Solutions Consultancy is seeking an experienced and dedicated Obstetrics and Gynecology Consultant to join our team in the Hospital & Health Care industry. As a management consulting company, Premium Solutions Consultancy provides a range of services to private, semi-governmental, and governmental organizations, including strategic management...
-
Customer Care Officer
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeAbout the roleWe are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services)As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...
-
Customer Care Officer
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeAbout the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services)As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...
-
Customer Care Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeAbout the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services)As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...
-
Addiction Nurse
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Premium Solutions Consultancy Full timeAddiction NursePremium Solutions Consultancy is actively seeking a dedicated Addiction Nurse to join our team. As an Addiction Nurse, you will play a vital role in providing care and support to individuals struggling with substance abuse or addiction. You will work closely with patients to assess their needs, develop treatment plans, and provide educational...
-
Sales Manager
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Premium Solutions Consultancy Full timeKey Responsibilities: Lead, motivate, and manage the sales team to achieve and exceed sales targets, with a particular focus on VIP client engagement. Develop and implement sales strategies tailored to attract and retain VIP clients, driving growth and profitability. Provide exceptional customer service, ensuring a luxurious and personalized shopping...
-
ER Specialist
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Premium Solutions Consultancy Full timePremium Solutions Consultancy is seeking a highly skilled and knowledgeable ER Specialist to join our team in the Hospital & Health Care industry. As an ER Specialist, you will play a crucial role in ensuring the smooth operations of our clients' healthcare facilities by providing efficient and effective employee relations support.At Premium Solutions...