Guest Experience Specialist

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Crowne Plaza Hotels & Resorts Full time
Our reputation is built on delivering exceptional guest experiences.

Is it safe in your hands? We're searching for a Guest Experience Specialist capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.


A little taste of your day-to-day:
Every day is different, but you'll mostly be:

  • Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
  • Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
  • Keeping close contact with guests for feedback, complaints and compliments and following it up
  • Managing, recording and resolving guest or customer complaints promptly
  • Keeping other operating departments in the loop with important guest relations matters from Food and Beverage and Maintenance to Housekeeping and Front Office

What We need from you:

  • Excellent verbal and written communication skills
  • Ability to deal with difficult interactions and work under pressure
  • Managerial experience working in a customer service function
  • Flexibility to respond to a variety of different work situations
  • A passion for delivering an exceptional level of guest service

What you can expect from us:
We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.


Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.


IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world.

With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both.

We've thoughtfully designed our spaces to encourage, support and celebrate great connections.

We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience.

The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today.

  • Guest Experience Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar IHG Hotel & Resorts Full time

    What We need from you: Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk toYour problem-solving skills will turn issues into opportunities so every guest leaves with great memoriesFluency in the local language - extra language skills would be great, but not essentialLiterate and tech-savvy...

  • Guest Experience Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar SPHC Full time

    Do you see yourself as a Guest Experience Specialist for Velero Hotel Doha Lusail?Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.Shaped by decades of...

  • Guest Experience

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Al Messila a Luxury Collection Resort & Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Provide personalized service and attention to fulfilling all guest needs including but not limited we are...

  • Guest Experience Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar MINOR Hotels Full time

    The Guest Experience Manager is a key ambassador for the resort, the Anantara brand and creates one of the most powerful first impressions to our guests. The position, and it's team necessitates being an information provider, receiver, diplomat, problem solver, salesperson, resort representative, public relations agent, coordinator of activities and...

  • Guest Experience Expert

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Additional Information Guest Relation Agent Preferred Bilingual : English/ RussianJob Number Job Category Rooms & Guest Services OperationsLocation Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving...

  • Guest Experience Expert

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Marriott Executive Apartments City Center Doha, Diplomatic Street, West Bay, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...

  • Guest Experience Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar The Cavalry Global Full time

    Guest Experience Agent (Arabic Speaking)Location: QatarStart Date: Before November 20th, 2023Are you passionate about providing exceptional guest experiences? We are excited to announce the upcoming opening of a luxurious 5-star resort in Qatar this December and are in search of a dedicated Guest Experience Agent who is fluent in Arabic to join our team. If...

  • Guest Experience Expert

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation W Doha, West Bay, Zone 61, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest...

  • Guest Experience Expert

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and...

  • Guest Experience Expert

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and...

  • Guest Experience Expert

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Le Méridien City Center Doha, Conference Centre Street, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is...

  • Guest Experience Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Guest Experience Expert

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International Inc. Full time

    Guest Experience Expert (Guest Services Agent)JOB\_DESCRIPTION.SHARE.HTML Check out pictures from associates at this location, and some videos tooJOB\_DESCRIPTION.SHARE.HTML Westin Hotels & Resorts Job DescriptionJob Number Job Category Rooms & Guest Services Operations Location The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar Schedule Full-Time...

  • Guest Experience Expert

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest...

  • Guest Experience Expert

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Marriott Executive Apartments City Center Doha, Diplomatic Street, West Bay, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...

  • Guest Experience Expert

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott Qatar Full time

    Responsibility:You will betracking all points of customer engagement,addressing customer queries, and identifying ways to improve ourcustomer services. To ensure success as a customerexperience specialist, you should exhibit in-depth knowledge ofcustomer engagement channels and experience in a similarindustry.

  • Guest Experience Expert

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we...

  • Guest Experience Expert

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Guest Experience Expert (Club Lounge Server) take the initiative to deliver a wide range of services that guide guests through their entire...

  • Guest Experience Expert

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station....

  • Guest Experience Expert

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International Inc. Full time

    Guest Experience Expert (Service Express Agent)JOB\_DESCRIPTION.SHARE.HTML Check out pictures from associates at this location, and some videos tooJOB\_DESCRIPTION.SHARE.HTML Westin Hotels & Resorts Job DescriptionJob Number Job Category Rooms & Guest Services Operations Location The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar Schedule Full-Time...