Linux Desktop Support Engineer Remote

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Canonical Full time


This is an opportunity for an LinuxEngineer/Administrator with a passion for Linux and CustomerSuccess to build a career with Canonical and support the technicalneeds of customers leveraging Ubuntu and open source products.

Ifyou have a passion for technology and an eagerness to learn, thenyou will enjoy working with some of the best people in the industryat Canonical.

The role of a Linux Desktop Support Engineer atCanonical You will be accountable for delivering an outstandingtechnical support experience on the full Desktop and Servertechnical stack at Canonical.

From problem qualification to fullresolution, you will own and manage your cases. When needed, youwill transfer your cases to your colleagues or involve seniorengineers. Your day to day job is to provide technical expertise,be an excellent communicator and a service-oriented professional.
Every day you will have to make judgement calls to prioritisecustomer issues and maximise your effectiveness. You will also needto set time aside to learn about our new products and technologiesand evolve as a professional. You will participate in varioustraining sessions, team gatherings and Company events.

Location:
This role will be based remotely in the EMEA region What your daywill look like Your day to day duties will include:

  • Workfrom your remote home office and provide technical support foremployees.
  • Be available to take ownership of new casesvia telephone, email and web
  • Act as an internal customeradvocate keeping them updated in a timely manner
  • Ensurethat each support case owned by you is handled according to ourService Level Agreement (SLA) with the highest possible customersatisfaction by setting the right expectations and fulfilling yourcommitments.
  • Contribute new knowledge base articles andmaintain existing articles, ensuring shared knowledge and lessonslearned are available to customers.
  • Draft and distributetechnical notices for internal and external communication.
  • Prioritise your work in order to accomplish the mostimportant and urgent tasks first
  • Keep on learning as ourproducts and services grow and evolve
  • UnderstandingUbuntu development process to be able to set customer expectationscorrectly on timeline for a fix.
  • Maintain regularcommunication and information exchange with the rest of the team,locally and remotely
  • Identify and suggest anyopportunities to provide a better service


  • Doha, Baladīyat ad Dawḩah, Qatar Canonical Full time

    This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the...


  • Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for Desktop Support Engineer for our Qatar operations with the following terms & conditions.should have good communications and coordination skills.Technical support to cover desktop and Application L1 support, (L2 support for windows platform)Good knowledge of Windows platform and Networking.Joining time frame: 2 weeks...

  • IT Desktop Support

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for IT Desktop Support (L1 Outsource Engineer)for our UAE operations with the following terms & conditions.Knowledge and QualificationsExperience:Minimum 3 years of relevant professional experience in Hardware and Software Support, Desktop support, and Network, Operating Systems in an ERP environment.Essential:Degree in...


  • Doha, Baladīyat ad Dawḩah, Qatar Tesla Full time

    What You'll Bring Requires equivalent training/education in Computer Science requires 1+ years of experience in helpdesk or desktop support and must have experience working with ticket-based systems for registering incidents and requests as well as mobile device support for iOS and AndroidDesktop Support experience with MS Windows 10 Enterprise, MS Office...


  • Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Full time

    Support covers staff desktops and laptops on a break / fix basis.- The covered user / desktop support components are:- Hardware issues:- Microsoft Windows operating system (versions 7 and above) o:MAC operating system (10.6 and above):- Printers and peripherals:- Antivirus software o Microsoft Office installation and maintenance:Password resets Troubleshoot...


  • Doha, Baladīyat ad Dawḩah, Qatar THASAAMAH TECHNOLOGIES Full time

    Desktop Support Engineerminimum 3-5 Years of proven experience in QatarDegree / Diploma in Computer scienceLocation: QatarSal:2500 + accommodation and transportationWith Driving Licence will be an added advantageGood in communicationSalary: QAR2, QAR3,000.00 per monthAbility to commute/relocate: Doha: Reliably commute or planning to relocate before starting...

  • Linux Engineer

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Insight Global Full time

    Desired Skills and Experience:5+ years experience in Linux Engineering (SuSe, CentOS 7, Ubuntu 22-04)Puppet for configuration managementVMWare and vSAN management and conceptsScripting experience (Shell, Ansible and Python)GitHub for version controlFamiliar with concepts pertaining to system security


  • Doha, Baladīyat ad Dawḩah, Qatar ProgressSoft Full time

    Support & Implementation EngineerWe are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with...


  • Doha, Baladīyat ad Dawḩah, Qatar Canonical Qatar Full time

    Responsiblity:Responding toclient support requests.Contacting clients tofind out the nature of the problem.Travelingto the client's location or connecting via a remotelink.Troubleshooting hardware and softwareissues.Installing and maintaining hardware andcomputer peripherals.Installing and upgradingoperating systems and computersoftware.Troubleshooting...

  • IT Technical Support

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Pilates Full time

    Moreover, technical support officers need to talk to users directly, as well as create written documentation, requiring excellent written and verbal communication.Technical Support Responsibilities: Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and...

  • Linux Administrator

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Insight Global Full time

    Required Skills and Experience: 2+ years of Linux ExperienceIAT Level 2 certification (CompTIA Security+, CySA+, or other)Experience with STIGs and ACASSome Knowledge of Scripting (Bash, python, powershell, etc.) Nice to Have Skills and ExperienceLinux Certification or training Job Description: Insight Global is seeking a Linux Admin to support a large...


  • Doha, Baladīyat ad Dawḩah, Qatar Fido Full time

    Job ObjectivesThe incumbent is primarily responsible for providing technical assistance to computer system users. He will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. He will also provide assistance concerning the use of computer hardware and software, including printing, installation, word...


  • Doha, Baladīyat ad Dawḩah, Qatar Robert Walters Full time

    【Requirements】 Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related field.Proficiency in C/C++ programming.Familiarity with Linux operations.Strong communication skills and the ability to learn quickly. 【Prefer Skills】 Experience with git version control.Understanding of Linux kernel operations.Knowledge of parallel...

  • TS Engineer

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Doha Full time

    Bachelors degree in computer sciences orequivalent stream with minimum 4 years of relevant experience intechnical support of desktops, laptops. Printers and other end userdevicesSupport the delivery of infrastructureprojects.Ensure 24x7 smooth operations of IT,implement appropriate corrective and preventive actions to improvesystems availability and...


  • Doha, Baladīyat ad Dawḩah, Qatar Canonical Full time

    Every year we select new junior professionals into the Canonical kernel team, to work on the Linux kernel for Ubuntu. If you've enjoyed operating systems in your coursework or current role, you are confident in your ability to write high quality C and possibly Rust, and are ready to take the plunge and see how it all works, then this would be a great place...

  • TS Engineer

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Doha Full time

    Bachelors degree in computer sciences or equivalent stream with minimum 4 years of relevant experience in technical support of desktops, laptops. Printers and other end user devicesSupport the delivery of infrastructure projects.Ensure 24x7 smooth operations of IT, implement appropriate corrective and preventive actions to improve systems availability and...

  • Linux Administrator

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Insight Global Full time

    Required Skills and Experience:2+ years of LinuxExperienceIAT Level 2 certification (CompTIASecurity+, CySA+, or other)Experience withSTIGs and ACASSome Knowledge of Scripting(Bash, python, powershell, etc.)Nice to Have Skills andExperienceLinuxCertification or trainingJob Description:Insight Global is seeking a LinuxAdmin to support a large government...


  • Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for Linux Administrator for our Qatar operations with the following terms & conditions.Required Experience: Minimum 5 years of proven work experience as a Linux Engineer/Administrator. Minimum 3 years of experience on WebLogic.QUALIFICATIONS, EXPERIENCERequired Qualifications: BS degree in Computer Science. Similar technical...


  • Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for Technical Support Engineer for our Qatar operations with the following terms & conditions.Skills & Experience: Minimum 6 years' experience. Should have good communications and coordination skills. Experience in desktop and Application L1 support, (L2 support for windows platform) Good knowledge of Windows platform and...

  • IT Support Engineer

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Ansar Gallery Full time

    Desktop Support to the end users (Shifting of existing devices as required by top). Maintain all the POS machines in the mall. Provide Network Support. Email configuration for the end users. PDT Device hardware support and its wireless network support. Provide desktop Application support to the end users. Network Printer, Barcode Printer, Document Scanner,...