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Desktop and User Support
2 weeks ago
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The covered user / desktop support components are:
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Hardware issues:
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Microsoft Windows operating system (versions 7 and above) o:
MAC operating system (10.
6 and above):
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Printers and peripherals:
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Antivirus software o Microsoft Office installation and maintenance:
Password resets Troubleshoot printer errors and connectivity.
Meeting rooms support:
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Scheduled regular maintenance o Keep all the AV equipment up and running in good trim:
- Manage user requests (1st line support)
- Track user request
- Assign to the responsible team o Solve user request
- Track and record IT asset information o Prepare ticket reports, usage reports
VIP user support:
Solve all the requests from users:
Manage mobile devices (Android and Apple):
Manage tablets (iPad) o Manage Videoconferencing and AV equipment in the meeting room
Job Types:
Full-time, Contract
Contract length: 12 months
Pay:
QAR4, QAR6,000.00 per month
Language:
- English (preferred)
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