Desktop and User Support

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Full time
Support covers staff desktops and laptops on a break / fix basis.
-
The covered user / desktop support components are:

-
Hardware issues:

-
Microsoft Windows operating system (versions 7 and above) o:


  • MAC operating system (10.

6 and above):
-
Printers and peripherals:

-
Antivirus software o Microsoft Office installation and maintenance:


  • Password resets Troubleshoot printer errors and connectivity.
-
Meeting rooms support:

-
Scheduled regular maintenance o Keep all the AV equipment up and running in good trim:

  • Manage user requests (1st line support)
  • Track user request
  • Assign to the responsible team o Solve user request
  • Track and record IT asset information o Prepare ticket reports, usage reports
    VIP user support:

  • Solve all the requests from users:
-
Manage mobile devices (Android and Apple):


  • Manage tablets (iPad) o Manage Videoconferencing and AV equipment in the meeting room

Job Types:
Full-time, Contract

Contract length: 12 months

Pay:
QAR4, QAR6,000.00 per month

Language:

  • English (preferred)

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