Customer Service Improvement Officer

2 weeks ago


alJumayliyah, Qatar QATAR Airways Full time

About the Role:
At Hamad International Airport , we believe that success starts with exceptional people.

We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric airport environment.


Key Accountabilities:

  • Responsible for managing service level of all customer service aspects of the HIA Customer Contact Centre (CC) and Lost Property (LP) Office.
  • Conduct complaint investigations followed by recommendations and/or implementation of improvement measures.
  • Responsible for achieving all KPIs as outlined in the CC/LP KPI scorecard.
  • Provide line manager with regular updates and reports on operational performance.
  • Assist Customer Service Improvement team in developing recurrent training modules based on feedback.
  • Coordinate process tests and refresher trainings with Customer Service Improvement team.
  • Act as escalation point of contact with Terminal Operations team regarding all operational matters and ensure first call resolution, zero error and operational excellence.
  • Responsible for implementing, monitoring and efficiently communicating existing and new policies within team to ensure compliance at all times.
  • Perform other department duties related to his/her position as directed by the Head of the Department. Qualifications High School qualification /vocational qualification /Diploma or equivalent with minimum 4 years of relevant experience Bachelors Degree or equivalent with minimum 3 years relevant experience Proficient in English Language for business purposes (both verbal and written) Should possess knowledge in MS office in an expert level Knowledge on Corporate Training Delivery


  • al-Jumayliyah, Qatar QATAR Airways Full time

    About the Role: At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...


  • al-Ghuwayriyah, Qatar QATAR Airways Full time

    About the Role: At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...


  • al-Ghuwayriyah, Qatar QATAR Airways Full time

    About the Role: At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...

  • Customer Service

    2 months ago


    al-Jumayliyah, Qatar Virtual CFO Management Consultancy Full time

    Key Responsibilities: - Respond to customer inquiries and provide information about our abaya products, pricing, and availability. - Assist customers in placing orders via either the website or out instagram page, tracking shipments, and processing returns or exchanges. - Use effective communication and persuasion skills to close sales and meet sales...


  • al-Jumayliyah, Qatar NAFFCO GROUP Full time

    Improve customer service experience. - Takeownership of customers issues and follow problems through toresolution - Develop service procedures, policies and standards. -Keep accurate records and document customer service actions anddiscussions. - Experience in the Construction Field. - Available inQatar with NOC to join Immediately. - Holder of Qatar...


  • al-Jumayliyah, Qatar qatar petroleum doha Full time

    Job Description: Qatar Petroleum is seeking a part-time Customer Service Assistant to join our team in Doha. As an entry-level position, this role is perfect for someone looking to gain experience in the energy industry and develop their customer service skills. The ideal candidate will be energetic, adaptable, and possess strong presentation and analysis...


  • al-Jumayliyah, Qatar NAFFCO GROUP Full time

    Improve customer service experience. - Takeownership of customers issues and follow problems through toresolution - Develop service procedures, policies and standards. -Keep accurate records and document customer service actions anddiscussions. - Experience in the Construction Field. - Available inQatar with NOC to join Immediately. - Holder of Qatar...


  • al-Jumayliyah, Qatar vodafone Full time

    We are seeking a motivated and passionate Remote Customer Success Officer to join our team at Vodafone Qatar. As a part-time Associate Level position, the successful candidate will be responsible for ensuring a high level of customer satisfaction, retention, and growth. Responsibilities: - Build strong relationships with customers to understand their needs...


  • al-Jumayliyah, Qatar vodafone Full time

    We are seeking a motivated and passionate Remote Customer Success Officer to join our team at Vodafone Qatar. As a part-time Associate Level position, the successful candidate will be responsible for ensuring a high level of customer satisfaction, retention, and growth. Responsibilities: - Build strong relationships with customers to understand their needs...


  • al-Jumayliyah, Qatar vodafone Full time

    We are seeking a motivated and passionate Remote Customer Success Officer to join our team at Vodafone Qatar. As a part-time Associate Level position, the successful candidate will be responsible for ensuring a high level of customer satisfaction, retention, and growth.Responsibilities: Build strong relationships with customers to understand their needs and...


  • al-Ghuwayriyah, Qatar human capital group qatar Full time

    - Service Cardmembers enquiries primarily face to face and over the phone, ensuring at all times that all requests are responded to in a timely and professional manner. - Provide first contact resolution on all Cardmember enquiries for any customer service related enquiries and facilitate the information from other departments to the benefit of the...


  • al-Jumayliyah, Qatar Concentrix Full time

    Job Description Title : Customer Service / Content Moderator (Bilingual: Arabic/English)Location: Mississauga,Ontario Job Description Our Social Media Content Moderation team works to create a welcoming and safe placefor people to build communities. As a Social Media Content Moderator, you will be an essential component of ourclient's safety effort. We are...


  • al-Jumayliyah, Qatar Azadea Full time

    Customer Service Assistant(Job Number: CUS000013) Description • Interact directly with customers and respond to their inquiries and complaints in a timely manner, and direct unresolved issues to designated source • Maintain a customer database by collecting clients’ information and recording it in an accurate manner, and log details of...


  • al-Jumayliyah, Qatar Concentrix Full time

    Job Description Title : Customer Service / Content Moderator (Bilingual: Arabic/English) Location: Mississauga,Ontario Job Description Our Social Media Content Moderation team works to create a welcoming and safe placefor people to build communities. As a Social Media Content Moderator, you will be an essential component of ourclient’s safety effort....


  • Baladīyat al Ghuwayrīyah, Qatar human capital group qatar Full time

    Service Cardmembers enquiries primarily face to face and over the phone, ensuring at all times that all requests are responded to in a timely and professional manner. - Provide first contact resolution on all Cardmember enquiries for any customer service related enquiries and facilitate the information from other departments to the benefit of the Cardmember....


  • al-Jumayliyah, Qatar QATAR Airways Full time

    About the role Welcome to a world where ambitions fly high We are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha. As a Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design...


  • al-Jumayliyah, Qatar QATAR Airways Full time

    About the role Welcome to a world where ambitions fly high! We are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha. As a Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design...


  • al-Jumayliyah, Qatar Binance Full time

    This a Full Remote job, the offer is available from: Asia, East Asia Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re...


  • al-Jumayliyah, Qatar QATAR Airways Full time

    Your specific responsibilities include: Assess the customer satisfaction metrics and feedback to identify improvement areas and implement best practices to enhance the overall customer experience. Review and analyse customer satisfaction survey data and feedback to identify trends, patterns, and areas of improvement. Review and audit tickets/EMD's and...


  • al-Ghuwayriyah, Qatar Talent Pal Full time

    Customer Service Assistant(Job Number: CUS000013) Description • Interact directly with customers and respond to their inquiries and complaints in a timely manner, and direct unresolved issues to designated source • Maintain a customer database by collecting clients’ information and recording it in an accurate manner, and log details of...