![QATAR Airways](https://media.trabajo.org/img/noimg.jpg)
Customer Service Improvement Officer
2 months ago
About the Role: At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric airport environment. Key Accountabilities: • Responsible for managing service level of all customer service aspects of the HIA Customer Contact Centre (CC) and Lost Property (LP) Office. • Conduct complaint investigations followed by recommendations and/or implementation of improvement measures. • Responsible for achieving all KPIs as outlined in the CC/LP KPI scorecard. • Provide line manager with regular updates and reports on operational performance. • Assist Customer Service Improvement team in developing recurrent training modules based on feedback. • Coordinate process tests and refresher trainings with Customer Service Improvement team. • Act as escalation point of contact with Terminal Operations team regarding all operational matters and ensure first call resolution, zero error and operational excellence. • Responsible for implementing, monitoring and efficiently communicating existing and new policies within team to ensure compliance at all times. • Perform other department duties related to his/her position as directed by the Head of the Department. Qualifications High School qualification /vocational qualification /Diploma or equivalent with minimum 4 years of relevant experience Bachelors Degree or equivalent with minimum 3 years relevant experience Proficient in English Language for business purposes (both verbal and written) Should possess knowledge in MS office in an expert level Knowledge on Corporate Training Delivery Experience in Project Management Should have Customer experience mapping
-
Customer Service Improvement Officer
3 weeks ago
al-Jumayliyah, Qatar QATAR Airways Full timeAbout the Role: At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
-
Customer Service Improvement Officer
2 weeks ago
al-Jumayliyah, Qatar QATAR Airways Full timeAbout the Role: At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
-
Customer Service Officer Female
2 months ago
al-Ghuwayriyah, Qatar human capital group qatar Full time- Service Cardmembers enquiries primarily face to face and over the phone, ensuring at all times that all requests are responded to in a timely and professional manner. - Provide first contact resolution on all Cardmember enquiries for any customer service related enquiries and facilitate the information from other departments to the benefit of the...
-
Customer Service Assistant
2 months ago
al-Ghuwayriyah, Qatar Talent Pal Full timeCustomer Service Assistant(Job Number: CUS000013) Description • Interact directly with customers and respond to their inquiries and complaints in a timely manner, and direct unresolved issues to designated source • Maintain a customer database by collecting clients’ information and recording it in an accurate manner, and log details of...
-
Customer Service Assistant
4 weeks ago
al-Ghuwayriyah, Qatar Talent Pal Full timeCustomer Service Assistant(Job Number: CUS000013) Description • Interact directly with customers and respond to their inquiries and complaints in a timely manner, and direct unresolved issues to designated source • Maintain a customer database by collecting clients’ information and recording it in an accurate manner, and log details of...
-
Customer Care Officer
2 weeks ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeAbout the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services) As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...
-
Remote Customer Service Specialist
1 month ago
al-Ghuwayriyah, Qatar Qatar Gas Full timeAs a Remote Customer Service Specialist at Qatargas Operating Company Limited, located in Doha, Qatar, you will be responsible for providing exceptional customer service to our clients through various communication channels. This part-time position at the Associate Level requires at least 4 years of experience in a customer service role. Responsibilities: -...
-
Remote Customer Service Specialist
4 weeks ago
al-Ghuwayriyah, Qatar Qatar Gas Full timeAs a Remote Customer Service Specialist at Qatargas Operating Company Limited, located in Doha, Qatar, you will be responsible for providing exceptional customer service to our clients through various communication channels. This part-time position at the Associate Level requires at least 4 years of experience in a customer service role. Responsibilities: -...
-
Customer Service
2 months ago
al-Jumayliyah, Qatar Virtual CFO Management Consultancy Full timeKey Responsibilities: - Respond to customer inquiries and provide information about our abaya products, pricing, and availability. - Assist customers in placing orders via either the website or out instagram page, tracking shipments, and processing returns or exchanges. - Use effective communication and persuasion skills to close sales and meet sales...
-
Customer Support Officer
4 weeks ago
al-Ghuwayriyah, Qatar Ooredoo Doha Full timeJob Description: Ooredoo Q.P.S.C. is seeking a motivated and experienced Customer Support Officer to join our team on a part-time, remote basis. As an Associate Level Customer Support Officer, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns in a timely manner. Responsibilities: -...
-
Customer Service Officer Female
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar human capital group qatar Full timeService Cardmembers enquiries primarily face to face and over the phone, ensuring at all times that all requests are responded to in a timely and professional manner. - Provide first contact resolution on all Cardmember enquiries for any customer service related enquiries and facilitate the information from other departments to the benefit of the Cardmember....
-
Customer Service Incharge
2 weeks ago
al-Jumayliyah, Qatar NAFFCO GROUP Full timeImprove customer service experience. - Takeownership of customers issues and follow problems through toresolution - Develop service procedures, policies and standards. -Keep accurate records and document customer service actions anddiscussions. - Experience in the Construction Field. - Available inQatar with NOC to join Immediately. - Holder of Qatar...
-
Customer Service Assistant
2 weeks ago
al-Jumayliyah, Qatar qatar petroleum doha Full timeJob Description: Qatar Petroleum is seeking a part-time Customer Service Assistant to join our team in Doha. As an entry-level position, this role is perfect for someone looking to gain experience in the energy industry and develop their customer service skills. The ideal candidate will be energetic, adaptable, and possess strong presentation and analysis...
-
Customer Engineer
1 month ago
al-Ghuwayriyah, Qatar Voli_Agency _LTD Full timeAbout The Role In this role,you’ll collaborate closely with engineers, productmanagers, and leadership stakeholders to integrate API seamlessly. As a Customer Engineer, you’ll not only guide customersthrough the integration process but also act as their technicaladvocate throughout theirjourney. Responsibilities Design and implement...
-
Customer Engineer
4 weeks ago
al-Ghuwayriyah, Qatar Voli_Agency _LTD Full timeAbout The Role In this role,you’ll collaborate closely with engineers, productmanagers, and leadership stakeholders to integrate API seamlessly. As a Customer Engineer, you’ll not only guide customersthrough the integration process but also act as their technicaladvocate throughout theirjourney. Responsibilities Design and implement...
-
Customer Service Incharge
2 weeks ago
al-Jumayliyah, Qatar NAFFCO GROUP Full timeImprove customer service experience. - Takeownership of customers issues and follow problems through toresolution - Develop service procedures, policies and standards. -Keep accurate records and document customer service actions anddiscussions. - Experience in the Construction Field. - Available inQatar with NOC to join Immediately. - Holder of Qatar...
-
Customer Service Clerk
4 weeks ago
al-Ghuwayriyah, Qatar Voli Staff Agency Full timeJob Description An Entry Level Customer Service Clerk who is highly organised is needed at ourcompany to work remotely with our team to collect, analyse andinput Data into our online systems and Social Media platforms. Thisposition is Part-time/full-time and will be done remotely. If thisopening interests you, we encourage you to apply for this...
-
Remote Customer Success Officer
1 month ago
al-Jumayliyah, Qatar vodafone Full timeWe are seeking a motivated and passionate Remote Customer Success Officer to join our team at Vodafone Qatar. As a part-time Associate Level position, the successful candidate will be responsible for ensuring a high level of customer satisfaction, retention, and growth. Responsibilities: - Build strong relationships with customers to understand their needs...
-
Remote Customer Success Officer
4 weeks ago
al-Jumayliyah, Qatar vodafone Full timeWe are seeking a motivated and passionate Remote Customer Success Officer to join our team at Vodafone Qatar. As a part-time Associate Level position, the successful candidate will be responsible for ensuring a high level of customer satisfaction, retention, and growth. Responsibilities: - Build strong relationships with customers to understand their needs...
-
Remote Customer Success Officer
2 weeks ago
al-Jumayliyah, Qatar vodafone Full timeWe are seeking a motivated and passionate Remote Customer Success Officer to join our team at Vodafone Qatar. As a part-time Associate Level position, the successful candidate will be responsible for ensuring a high level of customer satisfaction, retention, and growth.Responsibilities: Build strong relationships with customers to understand their needs and...