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Patient Service Representative
3 months ago
- Greeting and directing patients toexamination rooms.
- Scheduling patientappointments and making remindercalls.
- Informing patients about delays andwaiting times.
- Obtaining patients'addresses, contact details, insurance information, and medicalhistories.
- Updating and verifying patientinformation at every visit.
- Assisting patientsin filling out patient history forms, consent forms, and paymentcontract forms, when necessary.
- Receiving andprocessing cash and credit card payments for medical servicesrendered.
- Reviewing patient accounts,identifying delinquent accounts, and collecting overduepayments.
- Answering, investigating, and/ordirecting patient inquiries or complaints to the appropriatemedical staff member.
- Following up withpatients to ensure their inquiry or complaint has beensatisfactorily resolved.
- Performingadministrative and clerical duties, such as filing paperwork, whennecessary.