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Customer Service Representative

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Title: Customer Service Representative

At lxbfYeaa, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their queries, and guiding them through various banking procedures.

Key Responsibilities:
  • Customer Service:
    • Provide efficient, friendly, and quality service to customers.
    • Answer customer queries and provide information about various banking products and services.
    • Guide customers through various banking procedures.
  • Marketing and Sales:
    • Proactively market banking products to increase sales volume and profitability.
    • Strive to meet or exceed set targets and goals.
  • Internal Processes:
    • Act as the first point of contact for customers, answer their queries, and provide information about various banking products and services.
    • Perform customer-related tasks such as posting account opening, customer data maintenance, and issue of balance/no liability certificates.
    • Assist customers in filling out various forms and applications.
    • Coordinate with tellers and branch operations staff to ensure smooth operations and timely service delivery.
Requirements:
  • University degree with a minimum of 2 years of experience related to branch customer service in a major banking institution.
  • Awareness of branch customer service practices and regulations.