Duty Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Kempinski Hotels Full time
Duty Manager - Preferably Arabic Speaker

Application Deadline: 30 June 2024

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: Qatar - Doha

Reporting To: Front Office Manager

DescriptionUnder the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests.Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.
Key Responsibilities
  • Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
  • Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
  • Support and assist all Front Office sections.
  • Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
  • Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
  • Check all correspondence of the day's arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
  • Control room availability for walk-ins and established accountability for guests departure dates and times.
  • Follow up with Housekeeping any unresolved room discrepancies.
  • Maintain reservation procedures, same day arrivals.
  • Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
  • Check all billing instructions and guest credit for accuracy. Follow up and resolved related issues.
  • Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
  • Ensures that all departmental information is kept accurately and up to date.
  • Promotes in house sales and facilities to maximize hotel revenues.
  • Understand and carries out duties in line with Hotel Emergency Procedures.
  • Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
  • Inspects guestrooms on a daily basis.
  • Co-ordinates/Assists security personnel in all related matters.
  • Responds promptly to any operational requests from Front Office and other hotel departments.
  • Attends to referred and unsolved problematic situations.
  • Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
  • Completes VIP, delegations and group leaders welcome and farewell as appropriate.
  • Conduct efficient hand-over with coming Manager.
Skills, Knowledge and Expertise
  • Minimum 5 years Front Office Supervisory position
  • Preferably as Section Head in 5 star property.
  • Proven track record with good progression.
  • Mature & Customer focused.
  • Local language – excellent oral and written skills (as applicable)
  • Comprehensive Opera knowledge
  • Comprehensive Micros knowledge
  • Up Selling techniques
  • Microsoft Excel and Statistical knowledge
About Kempinski

At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon
which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits.
Discover a career crafted by you.
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