Technology Support Engineer

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Al Jazeera Media Network Full time

Summary:

Key Responsibilities:

  • Perform, review, and confirm preventive maintenance performed for critical systems to avoid On air output service interruption
  • Set up, configure, and maintain users' accounts and passwords (functional accounts, distribution groups, etc.).
  • Prepare & write knowledge base articles and other documentation
  • Provide immediate support for urgent calls and critical areas (onAir and web online users, Galleries, Presenters, and Studios) with mínimal service interruption.
  • Setup and maintain critical IT devices used by field journalists and external bureaus (Reporters, Cameramen, presenters, etc...) to ensure business continuity and provide support remotely when required
  • Respond to enduser Incidents and Requests (Calls, Emails, and ESS) and ensure all calls are logged, updated, and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs).
  • Coordinate with vendors for repairing faulty IT equipment and ensure critical On-Air devices are replaced and fixed in a timely manner.
  • Manage and participate in projects related to the section as needed.

Minimum Qualifications and Experience Required:

  • Bachelor of Science in I.T or related field
  • ITIL Foundation certification preferred (or ability to become certified within 3 months of hire).
  • 2 years of experience in IT field


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