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Technology Support Engineer
2 weeks ago
Summary:
Key Responsibilities:
- Perform, review, and confirm preventive maintenance performed for critical systems to avoid On air output service interruption
- Set up, configure, and maintain users' accounts and passwords (functional accounts, distribution groups, etc.).
- Prepare & write knowledge base articles and other documentation
- Provide immediate support for urgent calls and critical areas (onAir and web online users, Galleries, Presenters, and Studios) with mínimal service interruption.
- Setup and maintain critical IT devices used by field journalists and external bureaus (Reporters, Cameramen, presenters, etc...) to ensure business continuity and provide support remotely when required
- Respond to enduser Incidents and Requests (Calls, Emails, and ESS) and ensure all calls are logged, updated, and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs).
- Coordinate with vendors for repairing faulty IT equipment and ensure critical On-Air devices are replaced and fixed in a timely manner.
- Manage and participate in projects related to the section as needed.
Minimum Qualifications and Experience Required:
- Bachelor of Science in I.T or related field
- ITIL Foundation certification preferred (or ability to become certified within 3 months of hire).
- 2 years of experience in IT field
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