Learning & Quality Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar SPHC Full time

Join our extraordinary world

Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.


With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Learning & Quality Manager with luxury and lifestyle brand hotel experiences to join our team in Doha.


Just a stone's throw from the many favourite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.


Your day to day


Responsible for managing the hotel's learning and development function, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results.

The Learning & Development Manager position impacts the skills, knowledge, and attitudes of every hotel employee and ensures the availability and use of effective resources.


Financial Returns

  • Analyse training needs of the hotel in general and in individual departments, developing strategies and including them in the Annual Training Plan
  • Works with Superior in the preparation and management of the Department's budget
  • Use IHG benchmarks to monitor the success of training programs and amend your efforts accordingly

People

  • Analyze training needs of the hotel in general and individual departments, and develop strategies that address needs, presenting in the form of a Training Business Plan for General Manager and Executive Committee for review
  • Ensure effective training programs are in place including but not limited to New Employee Orientation; Train the Trainer; Customer Service Training; Technical job specific training (through certification of departmental standards and procedures)
  • Design, produce and implement training programs that meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
  • Attend departmental training sessions and assess the performance
  • Assist Department Trainers in preparing and conducting departmental training and assessing performance
  • Prepare and monitor training programs
  • Obtain a network of specialist training professionals who can assist with the conduct of training programs for advanced or specialist training
  • Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
  • Produce monthly training reports
  • Anticipated return on investment and/or training goal
  • Liaise with other IHG Training Managers to share experiences and resources
  • Liaise with educational institutions conducting hospitality and training courses
  • Delivers briefings of all internal programs to executive management and department heads
  • Contributes towards regional activities as directed by the Director of People & Culture/General Manager
  • Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
  • Regularly communicates with employees and maintains good relations

Guest Experience

  • Analyse company statistics from Guest & Employee surveys, business financial results, etc to measure the success of training programs
  • Coaches, counsels, and disciplines employees providing constructive feedback to enhance performance

Responsible Business

  • Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
  • Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
  • Maintains all hotel training records
  • Establish a training library of books, videos, journals, and audiovisual materials to assist trainers in their training programs and for employees' personal development
  • Maintain current information and records of suppliers of training resources and materials
  • Perform other duties as assigned, including daytoday workflow in the HR Department, adhoc HR projects, and all HR initiatives.

What you can expect from us:
We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.


Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

  • Learning & Quality Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Crowne Plaza Hotels & Resorts Full time

    We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your...

  • Partner Engagement Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar CYPHER Learning Full time

    Location: Remote - Based in London, UK or Doha, Qatar**Company Description:CYPHER Learning is leading the necessary disruption of learning platforms to unleash human potential with modern learning experiences. We exist to ignite lifelong learning passions through personalized, engaging, and limitless learning experiences for all, giving L&D pros and...

  • Learning Excellence and Quality Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Qatar Airways are excited to be launching a new opportunity to join our HR Talent Development team as Learning Excellence and Quality Specialist, reporting to Learning Excellence and Quality Manager.Apart from the responsibilities above, your operational duties will also include:Measurement of the effectiveness of TD's learning solutions at a participant,...

  • Learning & Development and Quality Executive

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Human ResourcesLocation W Doha, West Bay, Zone 61, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Learning & DevelopmentDevelop, implement, and oversee learning and development strategies aligned with organizational goals. Design and deliver engaging training programs...

  • Learning amp Development Executive

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    Learning & DevelopmentExecutive A Learning &Development Executive is responsible for identifying and providingtraining to internal customers to deliver an excellent staffexperience while working with and ensuring that all departments areachieving their training objectives. What will I be doingAs a Learning & Development Executive you areresponsible for...

  • Learning amp Development Executive

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    Learning & Development Executive A Learning & Development Executive is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives. What will I be doing As a Learning & Development Executive you are responsible...

  • Learning Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Anantara Hotels & Resorts Full time

    Company Location: Banana Island Resort Doha by AnantaraCompany DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities,...

  • Senior Learning Excellence and Quality Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleWe are hiring for your skills to Co-design and execute the implementation of learning culture at QR through Talent Development's (TD) learning offering, platforms, tools and resources.Other operational duties would include: Implement change management within TD in support of QR learning culture. Implement continuous improvement processes,...

  • Data Scientist Jobs in Doha Qatar Created 11-NovEverything

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    Data Scientist Jobs in Doha QatarYou are here :Home Jobs Data Scientist Jobs In Doha Qatar Data Scientist Jobs in Doha QatarJob title: Data ScientistResponsible to: Xodus Internal Data Scientist (functional) Digitalisation Manager (Client / Project)Employment: ContractDuration: Fixed term 2 years (option for permanent position at the end)Location: Doha...

  • Data Scientist Jobs in Doha, QAtar Created:

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    Data Scientist Jobs in Doha, QatarYou are here:Home Jobs Data Scientist Jobs In Doha Qatar Data Scientist Jobs in Doha, QatarJob title: Data ScientistResponsible to: Xodus Internal Data Scientist (functional), Digitalisation Manager (Client / Project)Employment: ContractDuration: Fixed term, 2 years (option for permanent position at the end)Location: Doha,...

  • Quality Assurance Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nakilat Full time

    Select how often (in days) to receive an alert: Create Alert Job Location:Busan, South KoreaJob Summary and PurposeEnsure company quality assurance / quality control policies are implemented and adhered to at shipbuilding sites for the newbuilding programs. Manage the QA/QC activities of the Shipping Project Management Team with responsibility for timely...

  • Quality Assurance Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Guardian Jobs Full time

    This also provides the applicant with the exciting opportunity to contribute to sector led improvement and workforce development with the teaching partnership and other external and internal agencies.Another large part of this role is to ensure the implementation and delivery of the Quality Assurance Framework's thorough an agreed program of audit activity....

  • Learning Technology Manager

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Interlink HR Consultancy Full time

    Job SummaryAs a Manager Learning Technology, you will provide management and strategic support to the Talent Management function in the areas of Learning Technology and will play a lead role in deployment of the new Enterprise Learning Management System with a focused approach on performance based learning and analytics.AccountabilitiesStrategicWill design...

  • Learning Technology Manager

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Interlink HR Consultancy Full time

    Job SummaryAs a Manager Learning Technology, you will provide management and strategic support to the Talent Management function in the areas of Learning Technology and will play a lead role in deployment of the new Enterprise Learning Management System with a focused approach on performance based learning and analytics.AccountabilitiesStrategicWill design...

  • Data Scientist Jobs in Doha Qatar Created11-NovEverything

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    Data Scientist Jobs in DohaQatarYou are here :Home JobsData Scientist Jobs In Doha Qatar Data Scientist Jobs in DohaQatarJob title: DataScientistResponsible to: Xodus Internal DataScientist (functional) Digitalisation Manager (Client /Project)Employment:ContractDuration: Fixed term 2 years (option forpermanent position at the end)Location: DohaQatarDivision:...

  • Learning and Develpoment Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Inspire Management Training Center Full time

    Job SummaryResponsible for Learning & Development needs and managing the overall training functions of the property including planning and implementing Learning and Development initiatives for all Associates of the property to meet both objectives and achievement of goals set forth by the Management and Marriott International.Main Duties &...

  • Learning and Development Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc. Full time

    Job Number Job Category Human ResourcesLocation Four Points by Sheraton Doha, Al Diwan Street, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Le Mirage Property Management W.L.L.. The franchisee is a separate company...

  • Head of Quality

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar NES Fircroft Doha Full time

    Quality management during execution of major offshore oil & gas projects, including platform fabrication and offshore pipelines. Degree in Mechanical Engineering or equivalent Senior Welding Inspector (CSWIP 3.2) or Welding Engineer (IWE) or equivalent NDE Certification Min 12 years experience in execution of major offshore oil & gas projects, with 8 years...

  • Head of Quality

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar NES FIRCROFT Full time

    BH-259448Posted: 01/02/2024 Competitive Qatar Doha Contract Oil & Gas Quality management during execution of major offshore oil & gas projects, including platform fabrication and offshore pipelines. Degree in Mechanical Engineering or equivalent Senior Welding Inspector (CSWIP 3.2) or Welding Engineer (IWE) or equivalent NDE Certification Min 12 years...

  • Manager Learning and Skills Development

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the RoleQatar Airways is pleased to announce an incredibly exciting opportunity to join our Group Learning & Development (GLD) Team as Manager Learning and Skills Development. This role is expected to partner and consult with business leaders of critical roles and teams to support the delivery of strategic goals and identify opportunities to improve...