Spa Manager Salwa

2 weeks ago

Baladīyat al Ghuwayrīyah, Qatar Hilton Full time


A Spa Manager is ultimately responsible foroverseeing the spa operations and team to deliver an excellentGuest and Member experience while managing annual revenue targets.

What will I be doing? As a Spa Manager, you are ultimatelyresponsible for overseeing the spa operations and team to deliveran excellent Guest and Member experience.

A Spa Manager will alsobe required to achieve revenue targets and manage customerfeedback.

Specifically, you will be responsible for performing thefollowing tasks to the highest standards:

  • Manage overalloperations of the spa
  • Manage and carry out procedures,have current knowledge of treatments, and ensure all treatmentscomply with current legislation and company standards
  • Ensure client experience is proficient including bookings,payments, and consultation cards
  • Managing spa teammembers and beauty therapists to ensure high motivation, provisionof high quality service and ongoing development
  • Driveteam to meet and exceed agreed revenue targets through a creativeapproach to delivering alternative programmes to core fitness-basedschemes
  • Meeting department annual budget and beaccountable for maintaining and operating within financial targetsas well as net movement
  • Manage customer feedbackeffectively to ensure continuous service and programme improvement
  • Instill brand values and standards to maintain qualityon a daily basis
  • Liaise with other hotel departments
  • Ensure customers and guests receive friendly andconsistent personalised service from all team members
  • Respond to audits to ensure continual improvement is achieved
  • Maintain awareness of department security related tocash, stock and equipment and ensure all department procedures arefollowed
  • Ensure health, safety and COSHH regulations arecomplied with and club rules are observed by members, clients andguests What are we looking for?

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