Store Director

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Sephora Full time

MISSION:

To
ensure the
delivery of
exceptional
operational and commercial standards
throughout the store,
with focus on
providing an
elevated
customer
experience.

The Store
Director
needs to
ensure compliance in all areas of
operational
activity and drive sales and
profitability
through the performance and
development of the Management team,
whilst
managing
within
agreed budgets.

**
Responsibilities

Client Experience

  • Embody Sephora Attitude and set an example in front of the team.
  • Provide support to the team in difficult situations ensuring client's satisfaction.
  • Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI's.
  • Take over floor leadership segments and ensure the floor is always managed and covered.
  • Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
  • Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.
  • Inspire the team to use digital tools to deliver a customized service.
  • Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.
  • Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
  • Build a strong relationship with Brand Supervisors and follow up on Brand BCs.
  • Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI's.
  • Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI's.
  • Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.

Sales

  • Implement retail priorities and inspire commercial success.
  • Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.
  • Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.
  • Reinforce sales policies and techniques established at the Sephora University with all team members.
  • Balance and drive the sales target among selective, exclusive and Sephora Collection.
  • Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
  • Create disruptive internal competitions to motivate the team and boost the achievements.

Operations

  • Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.
  • Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).
  • In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.
  • Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.
  • Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
  • Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.

Business

  • Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.
  • Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
  • Establish monthly reports including competitors' activities.
  • Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
  • Develop and propose short
- and long-term strategies to drive top and bottom line/brands sales.

  • Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.
  • Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
  • Propose Plan, implement and oversee instore promotional events or displays.
  • Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.
  • With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
  • Network with other stores and head office departments and take on area responsibilities
  • Network and build relationships with the different departments in Sephora HO and take on area responsibilities.
  • Manage the store's P&Ls.
  • Propose innovat

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