Quality Control Consultant

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Novel Overseas Corporation Full time

Job Description:
(Preferred female)


  • Bachelor's degree in IT, Computer Science, or a related field.
  • Indepth understanding of ITSM principles and frameworks.
  • Knowledge of industry standards such as ITIL.
  • Knowledge of QC, and QA concepts
  • Certification in ITIL Foundation or equivalent is mandatory. Higher level is an advantage.
  • Familiarity with quality control methodologies and practices in an IT service environment.

Required Hard Skills:

  • Proficient in using ITSM tools and platforms for quality control purposes.
  • Proficient in MINITAB or SPSS systems.
  • Strong analytical skills to assess and evaluate ITSM processes and workflows.
  • Proficient in BI, Office 365, and SharePoint tools.
  • Ability to generate and interpret reports for quality control purposes.

Required Soft Skills:

  • Excellent communication skills, both written and verbal.
  • Strong organizational and timemanagement skills.
  • Detailoriented with a focus on accuracy.
  • Ability to work collaboratively in a team environment.
  • Exceptional problemsolving and criticalthinking skills.

Behavioral:

  • Proactive approach to identifying and resolving quality control issues.
  • Adaptable to changing priorities and business needs.
  • Commitment to maintaining and improving the quality of IT services.
  • Strong sense of ownership and accountability for assigned tasks.
  • Continuous learner with a desire to stay updated on industry best practices.

Experience:

  • Demonstrated experience in the ISO 20000 and ISO 9000
  • Practical experience of ITSM tools and platforms.
  • Prior experience in generating and analyzing quality control reports.
  • Familiarity with the deployment process and its impact on service quality.
  • Demonstrated experience in conducting process capability optimization utilizing the sixsigma DMAIC methodology.
  • Demonstrated experience in conducting business process engineering/reengineering.
  • Previous experience working with crossfunctional teams in IT service delivery, and managed services operation team.

Location:

  • Doha (required)


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