Performance Monitoring Manager MFX

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

This is a remote position.

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier, and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.


Description:

The primary role of the Senior Account Manager is to account manage a portfolio of clients; including business-to-business, third party and global clients. The position requires proactive account management, the ability to build strong business relationships and to professionally represent Workplace Options. The job holder is expected to retain existing business and generate additional revenue through up-sales and expansions of Workplace Options products and services. Based in US, the role will involve regular travel throughout a designated territory and potential global travel.

Responsibilities:

  • Providing account management for US and Global clients.
  • Providing sales support and upsells.
  • Close liaison with operations colleagues located in our global service centers.
  • Working effectively with WPO account managers in the US, Europe and Asia as part of our Global Account management team generally and in the management of specific global accounts. Working across global time zones when required.
  • Development and implementation of account management plans, including portfolio analysis, client contact, activity cycles, client retention and expansion activity.
  • Developing strong pro-active client relationships, understanding customer business requirements and exceeding customer expectations.
  • Generating growth within the assigned client portfolio by value-added solution sales of additional products and services to achieve set annual targets.
  • Undertaking planning and launch activity for new clients and supporting existing clients with on-going initiatives and contact activity. Providing clients with utilization reporting, trend analysis and consultation to maximize the value of our services for the client.
  • Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.
  • Developing strong relationships within Workplace Options colleagues in all our territories. Active participation in supporting Workplace Options business objectives, projects and initiatives.

Required Skills:

  • Strong understanding of core requirements for an account management role and the ability to implement these.
  • Excellent communication, interpersonal and professional presentation skills, (both written & verbal). Frequent online and in-person presentations are required as part of the role.
  • Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines. Basic project management skills and the ability to deal with change. Strong attention to detail.
  • Flexibility; creative problem-solving with ability to think outside the box to assist the client.
  • Proficiency in web technology applications and competent in working with Microsoft Office Suite products.


Fluency in Spanish and English, through both verbal and written communications. Bachelor s degree (preference in communications, journalism, or another related field, but not required). Competency in working with Word, Excel, Outlook, PowerPoint, Adobe. Ability to take complex concepts and present them in a digestible, engaging way. Can adapt content and tone for different audiences. Shows meticulous attention to detail and diligence in following up on requests to SMEs. Results and quality-driven not satisfied with producing mediocre work. Effective time and people management skills, to ensure deadlines are met. Possesses strong analytical, problem-solving and decision-making capabilities. Confidence in working closely with executive-level staff. The ability to format and help design visually appealing documents. Previous proposal-writing experience preferred. Experience with Qvidian (or other content, RFP applications) preferred.

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