Service Delivery Engineer
2 weeks ago
Experience:3-4 years of relevant experience in information technology or a similar field.
- Provide VMware support including incident and service requests
- Advance support of Windows OS Servers
- Manage Active Directory, DNS, DHCP, File and Print Services
- Vulnerability mitigation to keep systems up to date
- Mail service management: Microsoft Exchange and Microsoft 36
- Patch Management using WSUS & SCCM.
- Participate in root cause analysis of major incidents
- Monitor virtualization infrastructure.
- Provide security compliance under relevant security policies
- Configuring Azure services to meet the needs of the organization
- O365 administration
- Azure VMWare Services
- L2 Support for Systems environment
- Problemsolving and troubleshooting
- Cross functional communication with other Service Delivery teams and external parties.
- MS HA configuration
Skills and Requirements:
- Strong technical knowledge and expertise in IT systems, networks, and infrastructure, with the ability to effectively manage and maintain them.
- Relevant technology certification e.g. VMWare VCA, Microsoft MCSA
- ITIL v3 Foundation
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