IT Service Delivery Manager
2 weeks ago
Key Responsibilities:
1.
Service Management:
Develop and implement service delivery strategies, policies, and procedures to ensure effective IT service delivery.
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
Monitor and maintain service level agreements (SLAs) to ensure that all IT services are delivered in accordance with agreed-upon standards.
Proactively address and resolve service delivery issues to minimize downtime and disruptions.
Monitoring and managing systems, cloud, DB and desktop support, IT services desk, and VIP support functions to ensure optimal service.
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
2.
Team Leadership:
Lead and manage the IT service delivery team, fostering a positive and collaborative work environment.
Set clear performance goals, provide regular feedback, and conduct performance evaluations for team members.
Identify training and development needs for the team and facilitate skill enhancement to improve service quality.
3.
Incident and Problem Management:
Oversee the IT incident and problem management process, ensuring that incidents are resolved promptly and root causes are addressed to prevent recurring issues.
Analyze incident data to identify trends and take proactive measures to improve service reliability.
4.
Change Management:
Manage the change management process, ensuring that all changes to IT services are assessed, approved, and implemented with mínimal disruption to the business.
5.
Vendor Management:
Collaborate with external vendors and service providers to ensure the successful delivery of outsourced IT services.
Conduct vendor performance evaluations and contract negotiations to optimize service quality and cost efficiency.
6.
Budget Management:
Develop and manage the IT service delivery budget, ensuring that expenses are within approved limits and aligned with organizational goals.
7.
Continuous Improvement:
Drive continuous improvement initiatives to enhance IT service delivery processes, tools, and methodologies.
Stay up-to-date with industry best practices and emerging technologies to enhance service delivery capabilities
Please send the below mandatory details.
- Total Yrs of Experience:
- Relevant Experience:
- Do you Have experience in the IT
Service Management: - Experience in
Incident and Problem Management: - Experience in
Vendor Management: - Experience in
Budget Management: - Any Certifications:
- Current Salary:
- Salary Expectation in QAR:
- Notice Period:
- Current Location:
- Visa Type:
- You can be able to relocate to Qatar:
Salary:
QAR20, QAR30,000.00 per month
Experience:
- IT
- Incident and
Vendor Management: 4 years (preferred)
Budget Management: 3 years (preferred)
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