SPA Reception

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

SPA Reception
JobDescription

  • Answer the phone promptly and use theguest's name throughout the phoneconversation
  • Acknowledge and greet everyone whoenters and leaves spa failities
  • Handleguests' questions and concerns professionally andcourteously
  • Provide accurate, appropriate andimmediate responses to all requests by guests, ensuring completeguest satisfaction
  • Be responsible forscheduling tours, spa day packages, treatments and personaltraining
  • Carry out spa tours and spaconsultations with guests and members, giving personalized adviceand promote facilities, treatments andproducts
  • Be responsible for the sale of giftvouchers and their redemption
  • Be responsiblefor pre and post treatment advice for clients when bookingappointments
  • Be responsible for statingimportant contraindications when bookingappointments
  • Schedule bookings for the membersand guests to the required standard
  • Ensure thatall new clients fill in a spa consultation card and keep thisrecord updated with current information
  • Ensurethat all spa reception areas are maintained to high standards ofcleanliness
  • Ensure that all equipment isserviced as part of a preventative maintenanceprogram
  • Be responsible for achieving retailsales
  • Be responsible for processing billpayments and receipts
  • Be an example to thestaff of personalized service, positive attitude andprofessionalism
  • Assist during spa promotionsand events
  • Ensure all displays are changedregularly
  • Properly open and close spa each dayaccording to Standard OperatingProcedures
  • Utilize spa computers with skill andproficiency
  • Maintain a Spa DeskBank
  • Actively promote the spa, treatments,services, sessions and retail, as well as programs, promotionsand/or discounts available
  • Maintain a clean;safe, fully stocked and well organized workarea
  • Maintain a positive attitude andcontribute toward a quality workenvironment
  • Assist in all areas of spaoperation as requested bymanagement
  • Communicate to management any andall occurrences involving staff or guests in the spa that requireattention
  • Be responsible for all retail stocksecurity
  • Be responsible for recording all thenecessary information in the spa soft computersystem
  • Be responsible for cancellation bookingsand waiting list for members and guests
  • Beresponsible for recording member and guestcomments
  • Monitor usage of the facilities andtype of usage
  • Ensure correct records are keptfor member and guest visits, treatments andpurchases
  • Be responsible for all daily takingsand usage reports

Qualifications

  • Arabic Speaker is highlypreferred
  • Minimum of 7 years'experience within a 5* or Luxury hotel SPA or hotel reception (canbe customer services as well) working withOpera
  • Minimum of 1 year in-charge/coordinatorof the SPA reception will be a plus
  • High schooldiploma is required
  • Aware and experience neededtaking and handling Inventories of medium to large Retailareas
  • Excellent customer service and phoneskills
  • Able to handle Daily, Weekly and MonthEnd reports

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