Receptionist - Wyndham Hotels amp Resorts

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

Wyndham is now seeking aReceptionist to join our team at Wyndham Doha West Bay in DohaN/A.

Job Summary

The Receptionist is responsible for providing attentive courteousand efficient service to all guests during checkin throughout theirstay and at checkout while maximizing room revenue andoccupancy.

Education &Experience
  • College course work in related field helpful.
  • Experience in a hotel or a related fieldpreferred.
  • High School diploma or equivalentrequired.
  • Computer experiencerequired.
  • Customer Services experiencepreferred.
PhysicalRequirements
  • Flexible and long hours sometimes required.
  • Light work Exerting up to 20 pounds of force occasionally and/or upto 10 pounds of force frequently or constantly to lift carry pushpull or otherwise move objects.
  • Ability tostand during entireshift.
GeneralRequirements
  • Preferable female.
  • Maintain a warm andfriendly demeanor at all times.
  • Must be ableto effectively communicate both verbally and written with all levelof employees and guests in an attentive friendly courteous andservice oriented manner.
  • Must be effective atlistening to understanding and clarifying concerns raised byemployees and guests.
  • Must be able tomultitask and prioritize departmental functions to meetdeadlines.
  • Approach all encounters with guestsand employees in an attentive friendly courteous andserviceoriented manner.
  • Attend all hotelrequired meetings and trainings.
  • Maintainregular attendance in compliance with Wyndham Hotels &Resorts Standards as required by scheduling which will varyaccording to the needs of the hotel.
  • Maintainhigh standards of personal appearance and grooming which includeswearing the proper uniform and nametag.
  • Complywith Wyndham Hotels & Resorts Standards and regulations toencourage safe and efficient hotel operations.
  • Maximize efforts towards productivity identify problem areas andassist in implementing solutions.
  • Must beeffective in handling problems including anticipating preventingidentifying and solving problems as necessary.
  • Must be able to understand and apply complex information data various sources to meet appropriateobjectives.
  • Must be able to crosstrain inother hotel related areas.
  • Must be able tomaintain confidentiality of information.
  • Mustbe able to show initiative including anticipating guest oroperational needs.
  • Perform other duties asrequested bymanagement.
FundamentalRequirements
  • Greet and welcome all guests approaching the Front Desk inaccordance with Wyndham standards.
  • Maintainproper operation of the PBX console and ensure that all hotelstandards are met (if applicable).
  • Answerguest inquires about hotel services facilities and hours ofoperation in a timelymanner.
  • Ensure loggingand delivery of packages mail and messages to guests and meetingrooms.
  • Review FrontOffice log and Trace Filedaily.
  • Answer inquiresfrom guests regarding restaurants transportation entertainmentetc.
  • Follow all cash handling and creditpolicies.
  • Be aware of all rates packages andspecial promotions as listed in the Red Book.
  • Be familiar with all inhouse groups.
  • Be awareof closed out and restricted dates.
  • Obtain allnecessary information when taking room reservations and follow theratequoting scenario.
  • Befamiliar with hospitality terminology.
  • Haveknowledge of emergency procedures and assist asneeded.
  • Handle checkins and checkouts in afriendly efficient and courteousmanner.
  • Use proper twowayradio etiquette at all times when communicating with otheremployees.
  • Fullycomprehend and be able to operate all relevant aspects of the FrontDesk computer system.
  • Beable to perform and complete all tasks and duties on the shiftchecklist in a timely and efficient manner.
  • Beable to complete a bucket check room rate verification report andhousekeeping report.
  • Balance and prepare individual paperwork for closing of shiftaccording to hotel standards.
  • Maintain andmarket promotions and guestprograms.
  • Maintain aclean work area.
  • Assist guests with safedepositboxes.

COMPANY OVERVIEW:
Wyndham Hotels &Resorts is the largest hotel franchisor in the world and a leadinghotel management company. We stand 20 brands strong across 9000hotels in more than 80 countries and we offer the most diversecollection of hotel experiences in the world. Our iconic brandsunited by the richest and simplest rewards program in the businessmake hotel travel possible for all.

Our hotelowners are the stewards of our brands and together we championeveryday travelers. We believe guests deserve great experiences andour robust portfoliodistinguished by our leading economy andmidscale brandsdelivers just that.

We areAmericInn by Wyndham Baymont by Wyndham Days Inn by Wyndham Dazzlerby Wyndham Dolce Hotels and Resorts by Wyndham Esplendor BoutiqueHotels by Wyndham Hawthorn Suites by Wyndham Howard Johnson byWyndham La Quinta Inns & Suites Microtel by Wyndham RamadaEncore by Wyndham Ramada Worldwide by Wyndham Super 8 by WyndhamThe Trademark Collection by Wyndham Travelodge by Wyndham TRYP byWyndham Wingate by Wyndham Wyndham Garden Wyndham Grand and WyndhamHotels and Resorts.

Headquartered in ParsippanyN.J. with offices around the globe in London Shanghai Buenos AiresDubai and more Wyndham Hotels & Resorts employsapproximately 15000 team membersworldwide.

Job Location:Wyndham Doha West Bay Maysaloun Street West Bay Doha N/A P.O. Box5649
Employment Status:Fulltime

EmploymentDisclaimer

In some locations aroundthe world Wyndham Hotels & Resorts manages hotel propertieson behalf of a third party owner. At many of those properties theHotel owner is the actual employer and Wyndham Hotels &Resorts performs recruiting and hiring functions on behalf of theowner. I understand and agree that by applying through this site Imay be applying for a position with a company other than WyndhamHotels & Resorts where Wyndham Hotels & Resorts isserving only as the recruiter and will not be my actualemployer.

This job has been sourced from anexternal job board.
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