Receptionist/insurance Coordinator

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Dr Hassan Al-Abdulla Dental Center Full time

Key Responsibilities:

  • Provide exceptional customer service and uphold the highest standards of patient satisfaction.
  • Greet and promptly acknowledge patients upon arrival and departure to build positive rapport.
  • Interact with patients with the utmost professionalism and courtesy to ensure a positive patient experience.
  • Promptly address patient inquiries and report concerns and/or complaints to appropriate personnel.
  • Accurately schedule patient appointments and communicate with other team members as required.
  • Ensure all patient paperwork is obtained and properly filed.
  • Answer inbound telephone calls in a timely manner using exemplary phone etiquette.
  • Document and promptly relay messages to appropriate personnel.
  • Conduct followup correspondence on behalf of the practice as required.
  • Sort and properly process inbound/outbound mail.
  • Accurately collect and process patient payments and provide proof of payment upon request.
  • Ensure all payments are accurately recorded within the payment system.
  • Collect and maintain payment receipts and file as required.
  • Conduct daily register reconciliation and promptly identify and report ledger discrepancies.
  • Ensure the completion of all relevant documents for each estimate and submitting to the insurance companies for opening or processing the claim.
  • Prepare and submit invoices to insurance companies on regular basis and follow up payments.
  • Monitor and track insurance policy renewals and ensure timely payment.
  • Perform other duties as required.

Qualifications:

  • Minimum of 2 years of experience in insurance operations or a similar role.
  • Knowledge of insurance regulations and policies.
  • Strong attention to detail and ability to handle confidential data.

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