Customer Delivery Manager
2 weeks ago
Customer Delivery Manager is responsible for the delivery of large and complex orders to Business customers, ensuring that commitments and the customers' satisfaction are met and exceeded.
The CDM will need to work with internal and external providers so as to meet the delivery deadlines, communicate with the customers and manage their expectations.
Customer Communication with efficient and timely coordination of activities across all teams is vital to ensure customers receive the highest quality of service delivery.
Qualifications
Bachelor's degree, preferably in Telecommunications.
Project Management Certification (PMP, Prince 2, or equivalent).
Preferably ITIL V.3 Expert Certification.
Project management expertise in handling large and complex scenarios is essential.
Exceptional written and verbal communication skills across various organizational levels, including interactions with senior stakeholders both internally and externally.
Strong influencing and relationship management abilities.
Demonstrated skill in managing multiple high-priority efforts and competing priorities, with flexibility to adapt to changing requirements, schedules, and priorities.
High level of IT literacy.
Ability to comprehend complex business processes and technical environments.
Proficiency in Arabic is preferred.
Application Question(s):
- Visa type (company, Family, hayya, others)?
- Do you have NOC from your sponsor?
- How long is your Notice Period?
- What is your CURRENT/LAST salary range?
- What is your EXPECTED salary range?
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