Concierge Manager

2 weeks ago


AlJumayliyah, Qatar Abdullah Abdulghani & Bros. Co. W.L.L. Full time

Key Responsibilities:

ClientRelations:

Build and maintain strong relationships with customers,offering personalized assistance and ensuring their needs andpreferences are met with the highest standard of service.


Service Coordination:

Coordinate and oversee all aspectsof the customer experience, from initial contact to post-purchasefollow-up, ensuring a smooth, efficient, and enjoyable process.


Brand Ambassador:
Represent the brand with integrity andsophistication, embodying its values and standards in everycustomer interaction.

Feedback Management:
Activelysolicit and analyze customer feedback to identify areas forimprovement and implement strategies to enhance the customerexperience.

Team Collaboration:

Work closely with sales,service, and other departments to ensure a cohesive approach tocustomer care and to resolve any issues promptly and effectively.


Event Planning:
Organize and manage exclusive events andexperiences for customers, enhancing brand loyalty and engagement.

Market Awareness:
Stay informed about the latest trendsin luxury automotive services and customer care, and suggestinnovative ideas to keep our services ahead of the curve

Qualifications:

  • Proven experience in a concierge role orsimilar, preferably in the luxury automotive sector or high-endhospitality.
  • Exceptional communication and interpersonalskills, with the ability to engage effectively with a discerningclientele.
  • Strong organizational and multitaskingabilities, with meticulous attention to detail.
  • Apassion for the Lexus brand and a deep understanding of the luxurymarket.
  • Ability to work flexibly, including weekends andevenings as required.

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