Guest Service Associate

2 weeks ago

Al Wakrah, Al Wakrah, Qatar Accor Full time
Guest Service Associate

Guest Service Associate

  • Ensure the establishment and execution of all departmental goals.
  • Efficiently manage all Guest Experiences operational areas.
  • Facilitate efficient, convenient and secure entry process to the waterpark.
  • Support the arrival and departure process for the park.
  • Ensure to provide the best possible service to the guest.
  • Provide pricing, promotions, shows, rides & attractions information and suggestions to guests.
  • Sell tickets and other products via point of sale (POS) system.
  • Efficiently manage and maintain queue lines.
  • Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass.
  • Ensure that all departmental daily checklists and forms are being consistently completed. Any follow up action related to it its initiated and all records are filed accordingly.
  • Follow all the Guest Experience department polices, standard operating procedures, performance standards, safety and evacuation procedures.
  • Handle any guest complaints courteously and fairly, provide appropriate service recovery as needed and address to appropriate colleagues or department.
  • Facilitate ticket, cabana, towel, locker sales and rentals.
  • Collect payments, make change by accepting cash, vouchers, credit card and listed foreign currency.
  • Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control.
  • Maintain knowledge and awareness of ongoing promotions.
  • Maintain awareness and adherence to the company's cash handling policies and procedures.
  • Consistently upsell, cross-sell and promote products, activities and services to generate additional revenue.
  • Receive and record guests feedback, complaints and enquiries.
  • Provide and take responsibility for the professional delivery of all information via telephone and in person.
  • Conduct site tours as required.
  • Manage lost & found counter according to company's lost and found policy.
  • Work outdoor, in extreme temperatures, wet, humid or windy environment caused by weather conditions.

Qualifications

  • High School Diploma education or higher.
  • Minimum 1 year of experience in a similar position in a waterpark or related field.
  • Cash handling experience.
  • Ticketing systems experience will be an advantage.
  • Good reading, writing and oral proficiency in English language.
  • Ability to speak other languages such as Arabic will be an advantage.
  • Good working knowledge of MS Excel & Word.

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