Captain events and catering services

2 weeks ago


Al Wakrah, Al Wakrah, Qatar AccorHotels Full time
Job DescriptionReporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:

  • Always greet and welcome guests promptly in a warm and friendly manner
  • Always thank and give fond farewell to guests conveying anticipation for their next visit
  • Assist guest with table reservation
  • Assist guest while seating
  • Ensure guest are serviced within specified time
  • Has a good knowledge of menu and presentation standards
  • Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette
  • Able to answer any questions regarding menu and assist with menu selections
  • Able to anticipate any unexpected guest need and reacts promptly and tactfully
  • Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm
  • Serve food courses and beverages to guests
  • Record transaction / orders in Point of Sales systems at the time of order
  • Communicate with the kitchen regarding any menu questions, the length of wait and product availability
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • Check with guests to ensure satisfaction with each food course and beverages
  • Responsible for clearing, collecting and returning food and beverage items to proper area
  • Maintain cleanliness of work areas, china, glass, etc. throughout the shift
  • Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
  • Present accurate final bill to guest and process payment
  • Perform shift closing on the Point of sales terminal and tally cash and credit card settlements
  • Ensures that hotel brand standards and SOP's are consistently implemented
  • Conducts monthly inventory checks on all operating equipment and supplies
  • Take an active role in coaching and developing junior staff
  • Any other duties related to food and beverage service assigned by the manager. Qualifications
  • Good command in both spoken and written English
  • Should have pleasing personality
  • Excellent guest service skill
  • Good knowledge of food and beverage service
  • Diploma or degree in Hotel Management or related field
  • Familiar with Point of sale systems , MS office, Property management systems etc.
  • 2 3 years of work experience in Food & Beverage gained from a 5 star international property, along with 1 year experience in a Captain position or a similar role an advantage


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