E-insider (Social Media Executive) - Marriott

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

Job Number

Job Category Sales & Marketing

Location W Doha, West Bay, Zone 61, Doha, Qatar, Qatar VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***Responsible for managing all the social channels of the hotel and outlets, creating content for the social media channels, managing the review pages of the hotel & all its restaurants. Be the liaison between the guests and the operations team of the restaurants. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Perform general office duties to support Sales & Marketing. Receive, record, and relay messages accurately, completely, and legibly.

KEY RESPONSIBILITIES:

Create innovative content to continuously increase engagement on all channels.


Manage the Social Media Calendar & keep it up to date giving priority to the promotions that are more relevant to the outlet.

Be ready to be the face of the property when promoting the outlets, & Hotel on channels such as, but not limited to, Instagram, Facebook, Twitter, Snapchat & Insta Stories

Be social media savvy & keep yourself update on new trends & technology. Stay connected to what's new & next in the hotel/Brand/city & promote accordingly. Utilize social media as a reservation tool for outlets & hotel services. Be in charge of paid social media advertisement (planning & budgeting)

Attend all required briefings and the monthly Marketing & F&B meetings. Drive traffic and increase the number of followers/engagement on the social media channels. Maintaining the 'W Look' is an important requirement. Always follow the grooming standards. The goal is to present a clean, professional and natural appearance in both attire and personal appearance. Be punctual, efficient and above all, courteous. Assume at all times a pleasing and helpful manner towards our guests. Maintain good eye contact and posture with the guest at all times. Be aware of your work schedule and give adequate notice whenever serious circumstances prevent your adhering to your schedule. Be proactively involved in the hotel's operation keeping up-to-date with events within the hotel.

Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules and related W and Marriott Policies.

Always maintain the most professional public relation attitude while attending an event, remain focus on the objective (promote the hotel image, increase sales).

Maintain a sense of urgency with whatever task is required.

SAFETY AND SECURITY
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

POLICIES AND PROCEDURES
Protect the privacy and security of guests and talents. Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Perform other reasonable job duties as requested by Managers.

COMMUNICATION


Discuss work topics, activities, or problems with talents, talent coaches, or managers discreetly and quietly, avoiding public areas of the property.

Exchange information with other talents using electronic devices. Speak to guests and talents using clear, appropriate and professional language.

Provide assistance to talents, ensuring they understand their tasks.

ASSISTS MANAGEMENT


Coach and develop talents (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).

Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.


WORKING WITH OTHERS
Develop and maintain positive and productive working relationships with other talents and departments. Support all talents and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals. Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

PHYSICAL TASKS
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core a

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