Assistant SPA Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Mondrian Full time

Company Description
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat.

With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.


Job Description How your day looks like**:

  • Manage and oversee spa operations to ensure successful achievement of overall business goals and objectives.
  • Establish long range strategies and develop standards to measure service/sales performance and individual productivity.
  • Develop and maintain cooperation and teamwork within the spa, placing a high emphasis on customer service/satisfaction.
  • Train and motivate staff, communicate performance expectations and develop specific goals/objectives.
  • Interact with Hotel departments and participate in meetings as appropriate.
  • Establish spa goals and objectives, monitor performance and provide timely followthrough.
  • Recruit, train, develop and motivate staff to maintain teamwork and ensure maximum service/retail sales results.
  • Monitor and control payroll/operating expenses to successfully achieve spa profit plan.
  • Implement inventory control procedures to ensure that adequate stock levels are maintained.
  • Plan, organize and monitor all packages and promotions.
SPA & RETAIL SALES / STOCK

  • Promote and sell the services of the Spa and maximize the potential of all sales.
  • Regularly monitor the retail sales and retail % of each staff member, providing motivation and training.
  • Responsible for maintaining an effective stock control system including stock rotation, inventory and placing orders to par level, reporting cost to Director of Spa. Ensure a par stock appropriate to the business demands.
  • Monitor the cost of product and correct usage of therapists.
  • Ensure regular stock rotation within every treatment room.
FINANCE & COMMERCIAL

  • Ensure that treatment scheduling meets the demands of the guest whilst maximizing revenue and trends.
  • Plan an annual calendar of events and promotions and to review success with Director of Spa.
  • Ensure the program of activities and events within the Spa are advertised, supported and meet the guests expectations and to ensure that all spa staff understand the content of the program.
  • Prepare reports on key operating performance statistics in line with agreed procedures and implement action as discussed with the Director of spa and ESPA.
  • Review, monitor and report treatments spend analysis in line with agreed parameters.
DUTY MANAGEMENT / OPERATIONS

  • Ensure that all agreed operational standards are maintained within the Spa and that any defects are addressed quickly and efficiently.
  • Take full management responsibility within the Spa in the absence of the Director of Spa, acting as Duty Manager and Spa Representative as required.
  • Responsible for Opening / Closing Procedures when on duty.
  • Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
  • Provide operational support to all spa departments when required.
  • To ensure that all treatments carried out in the spa are in line with agreed ESPA procedures.
PERSONNEL MANAGEMENT & TRAINING

  • Manage all spa department rotas in line with the operational demands of the Spa and to review these regularly in line with special events, programs, visits etc. Oversee attendance sheets, sick leave and holiday arrangements.
  • Provide the update to manuals, workbooks, to ensure that all operational procedures are carried out in the prescribed manner.
  • Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
  • Develop an annual training plan with spa supervisors and ensure that all employees are trained and developed to meet the needs of the business.
GUEST & HOTEL RELATIONS

  • Initially deal with all guest inquiries, feedback, complaints, and issues and to ensure that necessary follow up / action to carried out.
  • Oversee Press visits, PR and VIP visits.
  • Create and maintain relations with spa guests through having an active presence in key guest areas.
  • Create strong relationship with key Hotel Departments.
HEALTH, SAFETY & HYGIENE

  • Ensure that all Hotel and ESPA Health and Safety guidelines are adhered to and that all new staff receive instruction in these as part of their Spa Induction program.
  • Ensure that the Spa's cleanliness and image are in line with agreed standards and are reviewed with key staff regularly.

  • Assistant Spa Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Hotels Full time

    Job DescriptionAssistant Spa ManagerAs an Assistant Spa Manager at Fairimont Jakarta, you will be responsible for overseeing the daily operations of the Fairmont Spa, ensuring a seamless and exceptional experience for guests. The ideal candidate will have a strong background in spa management, excellent leadership skills, and a passion for delivering...

  • Assistant Spa Director

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Pullman Ciawi Vimala Hills Resort Spa & Convention Full time

    Adhere to the Spa Policy & Standard Operating Procedures manual.Act as an Ambassador for the spa and hotel brand for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.Manage the operations and efficiency of the spa...

  • Assistant Spa Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Rosewood Doha Full time

    Streamline daily processes to ensure smoothand efficient spa operations, driving highest quality in servicedelivery, supporting profitability and fostering guest and membersatisfaction while overseeing staffing levels, retail and variouspromotionsInspire Imagination: As anenergetic and enthusiastic leader with an unwavering dedication toexcellence, you will...

  • Spa and Client Servicing Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Vanity beauty bar and spa Full time

    Overview:As a Spa and Client Servicing Manager, you will oversee the operations of the spa facility while ensuring exceptional service delivery to clients. This role requires a combination of managerial skills, client relationship management, and operational expertise to maintain a high standard of service and efficiency within the...

  • Assistant Spa Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Mondrian Full time

    From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.Job DescriptionHow your day looks like:Manage and oversee spa operations to...

  • Assistant Spa Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Company DescriptionFrom high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.Job DescriptionHow your day looks like:Manage and oversee spa...

  • Assistant Spa Director

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Pullman Ciawi Vimala Hills Resort Spa &Convention Full time

    Adhere to the Spa Policy &Standard Operating Procedures manual.Act as anAmbassador for the spa and hotel brand for colleagues establishingrelationships with internal and external stakeholders representingthe values of the brand and Accor. This includes maintaining aprofessional appearance at all times.Managethe operations and efficiency of the...

  • Spa & Wellness Assistant Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Assistant Spa Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Rosewood Hotel Group Full time

    WHO ARE WE?About Rosewood DohaHoused in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury hospitality for global citizens who crave a lifestyle of authenticity fused with modern luxury.We will become one of the city's most dynamic culinary destinations with a...

  • Assistant Spa Director

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar FAIRMONT Full time

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every...

  • Assistant Spa Director

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Company Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By...

  • Assistant Spa Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full time

    Manage and oversee spa operationsto ensure successful achievement of overall business goals andobjectives.Establish long range strategies anddevelop standards to measure service/sales performance andindividual productivity.Assess the market forqualified technician/therapist and front desk candidates and directeffective recruiting techniques to attract and...

  • Spa Therapist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Pullman Ciawi Vimala Hills Resort Spa & Convention Full time

    Adhere to the Spa Policy & Standard Operating Procedures manual.Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.Knowledgeable about all aspects of...

  • Assistant Spa Director

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor- North & Central America Full time

    Education and Experience Bachelor's Degree (Business Administration) is an asset.Minimum of 2 years' experience in a management position in a spa or related field.Experience in spa therapy role is recommended.Previous luxury hotel experience with background in financial budgeting and forecasting. Additional InformationTalent and Culture / Team Communications...

  • Spa Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar WHR Solution Full time

    About Company:WHR Solution (Executive Search) help employers to attract & connect the best global talents across all industries.Job Descriptions: Responsible for all aspects of the Spa Operation, marketing and promotions, operating criteria, programming, budgeting, VIP guest visits, staff relations and training. The Spa Manager will play a key role in the...

  • Full Time Senior Therapist for a Day Spa in Qatar

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Spa Staff Full time

    Choose a country (or leave blank for all countries) Cruise Ship (3) UK - United Kingdom (88) USA - United States (57) UAE - United Arab Emirates (290) Australia (4) Austria (1) Bermuda (10) British Virgin Islands (3) Bulgaria (2) Cameroon (1) China (1) Croatia (10) Cyprus (31) Djibouti (1) Egypt (30) France (4) Germany (6) Greece (25) ...

  • Spa Therapist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Hotel Qatar Full time

    Promote spa and retail services, as well as wellness programmes, promotions and special offers for guests. Monitor spa stock by monitoring and reviewing available stock, and assist in preparing the monthly stock report. Assist spa receptionists and spa assistants when needed. Inform management of any incidents requiring special attention involving staff or...

  • Spa Therapist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Hotel Qatar Full time

    Promote spa and retail services, as well aswellness programmes, promotions and special offers for guests.Monitor spa stock by monitoring and reviewing available stock, andassist in preparing the monthly stock report. Assist spareceptionists and spa assistants when needed. Inform management ofany incidents requiring special attention involving staff or...

  • Spa Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    As a Spa Manager, you areultimately responsible for overseeing the spa operations and teamto deliver an excellent Guest and Member experience. A Spa Managerwill also be required to achieve revenue targets and managecustomer feedback.Specifically, you will be responsible forperforming the following tasks to the highest standards: Manage overall operations of...

  • Spa Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback.Specifically, you will be responsible for performing the following tasks to the highest standards: Manage overall...