Reservations Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Plaza Inn Hotel Full time
1. Knowledgeable of the entire Reservation Procedures.

  • Allocates daily tasks to Reservations staff. Monitors staff productivity and performance, take appropriate action when necessary to ensure departmental goals and targets are achieved.
  • Review daily reservations and arrival reports.
  • Responsible for the preparation of occupancy forecast.
  • Responsible for training the Reservations staff.
  • Liaise with Sales Department with regards to Occupancy and Rates Reservation Analysis.
  • Identify Top Producing Accounts and ensure proper recognition by the Reservation staff.
  • Responsible for producing various Production reports and supplying all the concerning departments.
  • Monitors telephone manner and general performance of reservations staff daily.
  • Ensures special handling of repeat guests and VVIP guests.
  • Reviews room blocking for Long Stays, Suites, and special group requests.
  • Supervises Group Reservations.
  • Responsible for preparing the work schedule of the Reservations Department. Maintains effective staff scheduling ensuring optimum level of staff resources according to business needs.
  • Achieves an optimum level of occupancy and average room rate to best yield revenue and to ensure budgeted targets are met.
  • Must be fully conversant with all market segments and rate plans, together with special rates and packages.
  • Attends and participates in the monthly Sales Strategy and Brainstorming meeting, Reservations feedback meetings, and other departmental activities as required
  • Assists in providing information on how to acquire hotel visas.
  • Up sells special room types such as suites, suites with special features, preferred views, and Special "exclusive" floors like executive floors and packages that include additional amenities, services, or activities.

Job Types:
Full-time, Permanent

Application Question(s):

  • Do you have Valid Qatar ID?
  • Can you provide NOC?

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