Revenue and Reservation Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Inspire Management Training Center Full time

Job Summary
Implement revenue management strategies and processes in our hotel, in order to optimize and maximize their revenues.

Scope of the Role

  • Implement revenue management operations, procedures, and best practices.
  • Identify new revenue opportunities.
  • Provide daily, weekly and monthly reporting.
  • Act as an overall business development consultant.
  • Challenge and influence hotel to improve service levels and operational standards.
  • Build and maintain strong working relationships staff and clients.
  • Embed a revenue management culture

Core Job Responsibilities & Duties - Revenue

  • Oversee revenue management and distribution strategy of the hotel and manage daytoday yield operations.
  • Daily pickup analysis, strategy adjustments and reporting.
  • Perform competitive benchmark studies and follow market trends.
  • Create and develop pricing strategies.
  • Provide a weekly dynamic forecast of expected results, variances and budget comparisons.
  • Manage and oversee strategy for all 3rd party distribution
  • Responsible for assessing, analyzing and pricing business strategies
  • Analyze overall monthly hotel performance and provide a summary report with recommendations to improve longterm strategies.
  • Ensure all related systems are configured correctly, validated and working to full capacity.
  • Oversee and audit the standards and operations of the reservations department.
  • Ensure web site booking process is maintained uptodate and functional.
  • Ensure hotel personnel is fully competent in the use of all systems.
  • Work in liaison with hotel sales and reservations departments as a team.
  • Regularly check the input and the quality of data
  • Conduct quarterly property performance reviews and develop strategic and tactical action.
  • Responsible for best practice standards to include competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts.
  • Prepare an outline for and support the annual revenue budget process.
  • Inspire Hotel's HODs to further embed a revenue management culture.
  • Advise and coach the client in other operational areas.
  • Visit the hotels to get firsthand knowledge of all revenue management issues and other key areas.
  • Any other reasonable requests made by management.
  • Having knowledge of entire Reservation Procedure according to International Hotel manual system.
  • Allocate daily tasks to Reservations staff.
  • Review arrival report daily.
  • Responsible for training staff.
  • Responsible for implementation of policies and procedures.
  • Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
  • Monitoring Telephone Manner and general performance of reservations staff daily.
  • Follows up tentative bookings and update reservation status.
  • Reviews noshow and cancelled reservations and processes charges according to hotel's policy.
  • Review room blocking for Long Stay. Suites and special group request.
  • Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.

Skills
- x'Business Development and commercial minded.

  • Strong sense of need for achievement of goals and success.
  • Sound ability and knowledge to develop standards of operations and strategic processes.
  • Good analytical and numeric skills for fast data crunching.
  • Ability to work under own initiative in a highly pressured environment.
  • Good listening skills and the ability to anticipate business needs.
  • Able to develop relationships with 3rd parties and the hotel teams.
  • Capacity to read situations, understand environments and respond accordingly.
  • Capable of prioritizing between revenuegenerating actions and timeconsuming tasks with low yield impact.
  • Ability to work across all levels and functions of hotels client portfolio under own initiative in a highly pressured environment.
  • Welldeveloped interpersonal, adaptive influencing and supervisory management skills
  • Willingness to travel and ability to interact professionally with other cultures.
  • The mentality of client service and taking responsibility beyond direct duties.
  • High level of motivation, determination, and commitment

Experience & Qualifications
years of hands-on Marriott Hotel Revenue and Reservation Management experience.

  • A strong command of both written and spoken English is required; additional languages are an asset.
  • Bachelors or master's degree in Hotel Management, Tourism or Economic Studies.
  • Highly computer literate with a highlevel command of Excel.
  • Knowledgeable of hotel technology (Opera)

Preferred Nationality:
Arab or Europe (Male)

Job Types:
Full-time, Permanent

Salary:
QAR16,000.00 per month

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